Yes its WBC

And Banded Profiles are part of WBC, not to be confused with IP Profile. Seen plenty of people with similar caps from only Orange of late, so they are doing something.

I've also seen quite a few folk who having been migrated to WBC haven't been told to keep their router switched on 24/7 and have caps as a result. This can easily be seen through with the sync uptime in an RRT database check. And just plain asking the user.

But I digress on that point.

Best thing the the OP can do is ask whoever put the SNR reset through (because they should have access to perform a KBD test) to take a look at the local access network part of the test and see if its failing.

In reply to a post by Kaytfoh:

I've also seen quite a few folk who having been migrated to WBC haven't been told to keep their router switched on 24/7 and have caps as a result. This can easily be seen through with the sync uptime in an RRT database check. And just plain asking the user.

But I digress on that point.

Best thing the the OP can do is ask whoever put the SNR reset through (because they should have access to perform a KBD test) to take a look at the local access network part of the test and see if its failing.

Thanks for this info. I do keep the router on 24/7. How long should i expect the router to keep a connection? I don't think I've ever seen it connected for more than 2 days.

Nice myth that WBC requires you to keep router on 24/7

Also what do you think an SNR reset is going to do? It is already looking like it on the lowest target margin, a reset usually only gains speed if their SN margin is high

In reply to a post by MrSaffron:

Nice myth that WBC requires you to keep router on 24/7

Also what do you think an SNR reset is going to do? It is already looking like it on the lowest target margin, a reset usually only gains speed if their SN margin is high

Its not a myth, dealt with at least a dozen folk in the past year who have had caps and a very low sync uptime over the 2 weeks RRT check, asked them myself and they said yes they turn the router off at night/when not in use. Only explaination in my mind is that DLM can't tell the diff between a router being turned off and it dropping connection due to a fault, so to try and stabilise it lowers the range. We'd never had this explained officially so its a working theory unless you have another one?

Yes I agreed on that hence why I stated to have them check if local network shows as a failure. They should also look at status check and see if there are a lot of downstream or upstream errored seconds and or HEC errors displayed there.

EDIT:

What I think the OP needs to concentrate on is the loss of connection as if he moans about the speed after this SNR reset all he will find is that its considered a stabilisation period for the next 10 days. BT can't ignore the drops in connection!

Edited by deleted (Wed 19-Sep-12 20:30:26)

If your connection is stable and you turn it off for a few hours, and then when back on it comes back at the same speed (within margin of tolerance) this should not see it enabled as unstable.

Unstable is meant to take a number of resyncs in an hour, to avoid simple things like turning off electrical hardware at night.

Why should the user be asking for a SNR reset? Interested to hear the explanation of how this helps the line with the characteristics we have seen?

OP is on WBC!

How can they have caused an SNR reset if he is still on the same NM?

In reply to a post by Kaytfoh:

its the standard TR101 ranges are banded to 160k - 24mb for WBC.

WBC IP Profiles are not banded (stepwise), unlike IPStream; they are continuous 88.2 % of Sync.

In reply to a post by MrSaffron:

Seen plenty of people with similar caps from only Orange of late, so they are doing something.

In all other cases we've seen they were holding the Target NM unnecessarily high. Not in this case!

In reply to a post by beardedwonder:

I do keep the router on 24/7. How long should i expect the router to keep a connection? I don't think I've ever seen it connected for more than 2 days.

Are you saying that the dsl link is normally dropped at least once every 48 hours even though you leave the router powered on 24/7?

You should expect it to drop very rarely. I have had literally months and months without drop outs and no router reboot.

I can see in connection uptime that it hasn't dropped.

2 days isn't ideal although isn't significant enough to raise as a fault.