Orange/EE Speed dropped to 10%

Hi all,
During mid September my 2.1ish Mbps (Download) internet dropped to 0.25Mbps. I was hoping this was just a quick blip but its stayed like this since. The upload is about 0.8Mbps.

BT Speed test

I've tried al lthe usual things like turning Antivirus off/Wi-fi off, checking its in the master socket, phone filters, testing at different times of the day, putting the line directly into the master socket, changing the router back to my N speed Netgear but to no avail.

I phoned Orange technical support and I did a reset on the router and changed my channel on the settings page and was told to wait a day for the changes to happen but its still the same.

Any ideas? as I don't enjoy the very slow one way conversation I have with tech support.

Thanks for any help

Will

What are the router stats, i.e. actual connection speed, attenuation and noise margin figures

Finding out your router stats might have saved you all that messing about/changes.

If the router stats are correspondingly low, then your PC and wireless do not come into it.

BTW: That's not the BT Speed test; try here instead BT Speed Tester

In reply to a post by aceooo2:

changing the router back to my N speed Netgear but to no avail.

Thanks for any help
Will

If you have the Orange Bright Box router, to find your router stats go� advanced set-up -> [accept] -> system
-> adsl status

Copy and paste the page

My Bright Box router stats

ADSL Status
This page shows information about your ADSL connection if applicable.
Status:
Configured Current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information:
Stream Type Actual Data Rate
Upstream 1080 (Kbps.)
Downstream 9727 (Kbps.)
Defect/Failure Indication:
Operation Data Upstream Downstream
Noise Margin 9.8 dB 9.4 dB
Line Attenuation 15.8 dB 29.5 dB

Indicator Name Near End Indicator Far End Indicator
Output Power 12.9 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 2033 2108
Interleaved Path CRC Error NA NA
Loss of Signal Defect 1 0
Fast Path HEC Error STR 3095 3587
Interleaved Path HEC Error NA NA
Error Seconds 422 513
Statistics:
Received Cells 2130033
Transmitted Cells 610170

Edited by deleted (Sun 28-Oct-12 01:13:03)

Excellent, thank you all for your help. Here are my stats below:-

ADSL Status
This page shows information about your ADSL connection if applicable.
Status:
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information:
Stream Type Actual Data Rate
Upstream 805 (Kbps.)
Downstream 283 (Kbps.)
Defect/Failure Indication:
Operation Data Upstream Downstream
Noise Margin 6.3 dB 7.5 dB
Line Attenuation 37.6 dB 64.5 dB

Indicator Name Near End Indicator Far End Indicator
Output Power 12.6 dBm 0.0 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 1926 19
Fast Path CRC Error NA NA
Interleaved Path CRC Error 0 2
Loss of Signal Defect 0 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 0 2
Error Seconds 420 2
Statistics:
Received Cells 80628
Transmitted Cells 15220

The BT Test was:-

Download speedachieved during the test was - 0.22 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps

Upload speed achieved during the test was - 0.8Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps


Will

In reply to a post by aceooo2:

Downstream 283 (Kbps.)

There's your problem. You should be getting about 2 Meg.

Most likely home wiring issue. Are you plugged into master socket? How many extensions? All phones filtered? Removed ring wire?

Can you repeat these stats with router plugged into hidden test socket behind master socket faceplate (no phone)?

Edited by XRaySpeX (Sun 28-Oct-12 01:29:05)

Yeah Pre-sept it was 2Meg so I don't understand why it suddenly dropped.

It's plugged into master (after going through two rooms) with two phone filters on the phones. I've tried it staright in.

I will have to try the hidden test socket tomorrow

Will

Post deleted by XRaySpeX

In reply to a post by aceooo2:

It's plugged into master (after going through two rooms)

Prob too long ADSL cable. Can you plug in nearer master and get stats from test socket?

Sorry maybe I should explain that we are in a region which can only get 2 Meg. Its been like that for the last 2 years 2011+ 2012 ( and then 1 Meg for the previous 5 2006-2010). Its because we are 5k away from nearest exchange.

So actualy 2 Meg is really good for us so this sudden drop is very annoying!