High Latency when trying to play games EE

This past week i have been unable to play any video games due to extreamly high latency and alot of packet loss.
The service works fine as long as i am not playing a game but will shoot up an incredable amount as soon as i so much as launch it.

I have the orange marked brightbox although the firmware on the actual router has been changed to ee.

Bt said that it was probably interferance from inside the house. We only have 1 phone socket so i know its not a filter problem.

Is anyone having the same problem and is it just ee being a terrible isp

Any help or suggestions to solve this problem will be much appreciated!!

Hi, well first I would suggest you eliminate internal problems, such as interference from wireless etc, then you'll have a better understanding whats at fault here.

First of all are you using wireless?

Easy way to check your network is not the problem is by opening a cmd prompt by going: start -> search programes/folders and type cmd

it should bring up a dos black window, type in there ipconfig to find the IP of your router (thats your gateway) and ping it by typing ping IP, for example: if your network gateway is 192.168.0.1 then ping 192.168.0.1 is your command, the latency should be between 0-10ms max, if its higher then its an internal problem.

Lets see the results and we'll go from there, if its not that then it could be a problem with your service, but not guarenteed, could also be a problem with the router itself, but at least it eliminates one of the many issues.

Hi there thanks for your help.
I'm using ethernet and by testing using the dos window and the gateway the latency was 3ms.

Well ruling out freak interruptions when your playing games, it seems to be normal.

If using the same DOS window you type: tracert speedtest.thinkbroadband.com it will show you something like:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 30 ms 30 ms 31 ms esr1.birmingham5.broadband.bt.net [217.32.86.140
]
3 30 ms 31 ms 31 ms 217.32.86.125
4 35 ms 34 ms 34 ms 213.1.67.14
5 36 ms 36 ms 35 ms 213.1.67.252
6 35 ms 36 ms 36 ms 213.1.79.122
7 35 ms 35 ms 35 ms 213.1.79.85
8 36 ms 35 ms 34 ms 87.237.20.246
9 36 ms 39 ms 36 ms linx-gw1.thn.ncuk.net [195.66.224.240]
10 36 ms 35 ms 35 ms speedtest2.thinkbroadband.com [80.249.109.154]

If you right click, you have an option to 'mark' select the text you want to paste and press enter, only highlight the bits that I've shown you here.

That may help identify where the issue lies within your ISP's network.

Okay i'm not sure exactly what these values mean but 3 seems to be quite high.


1 3 ms 3 ms 4 ms 192.168.1.1
2 63 ms 69 ms 36 ms 213.1.112.169
3 139 ms 95 ms 143 ms 213.1.116.190
4 37 ms 37 ms 36 ms 213.1.67.218
5 39 ms 40 ms 41 ms 213.1.79.10
6 41 ms 42 ms 40 ms 87.237.20.244
7 38 ms 53 ms 46 ms linx-gw1.thn.ncuk.net [195.66.224.240]
8 30 ms 28 ms 30 ms speedtest2.thinkbroadband.com [80.249.109.154]

could just be some random spiking there, is it only happening when you play games?

and if you dont mind me asking, what game are you attempting to play?

It has been okay with just internet but getting alot worse.
Even skype seemed to just fail today. I think playing the game just makes the problem alot more pronounced.
Its Dota 2 but i checked on tf2 and the ping is just as bad on there.

Is having a ethernet cable plugged into your PC an option? that could rule out any wireless problems you may be having, as it would eliminate any interference causing a problem on your internal network.

in addition to that, if you log into the router information and continue to advanced settings, go to ADSL info,

copy the following sections if you would:

Data Rate Information
Stream Type Actual Data Rate
Upstream 448 (Kbps.)
Downstream 7616 (Kbps.)

Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 24.0 dB 9.1 dB
Line Attenuation 18.0 dB 30.5 dB

just so we can rule out any obvious ADSL issues there.

EDIT: Also please add:

Link Type --- Interleaved Path

on the top of that page, if your on fast path, although it can lower pings, it can also increase instablity four fold, on my line, if I request fast path, my stability drops massively, and it can barely hold a connection for more than 4-5 hours. Just a thought.

Edited by deleted (Sat 02-Feb-13 22:29:58)

i am connected to the router via ethernet cable.
And my adsl setting look like this.

Status
Configured Current
Line Status - --- - SHOWTIME
Link Type - --- - Fast Path
Operation Mode- Automatic - G992.5(ADSL2+)

Data Rate Information

Stream Type - Actual Data Rate
Upstream - 1080 (Kbps.)
Downstream - 7847 (Kbps.)

Defect/Failure Indication

Operation Data - Upstream - Downstream
Noise Margin - 5.9 dB - 9.2 dB
Line Attenuation - 23.0 dB - 40.5 dB