Switching ISP/Billing

Just got a question about switching ISP and billing before I call Orange...I recently switched from Orange to Plusnet, my internet went active on 7th Feb and my telephone on 21st Feb. Should I be billed a reduced amount for that month ? because Orange have debited the full amount on the 1st of March.

Depends when did you give Orange notice and/or request the MAC?

I think I requested the MAC code on Jan 28th which is the day I signed up to Plusnet, I received the MAC code by email on Jan 30th. I could find out for sure if I can still access the phone call records. Also I will have to check but aren�t the monthly payments also in advance?

Well Orange require 30 days notice of termination. Assuming your MAC request was taken as notice, they can bill you up to Feb 27. So about right.

Ok thanks, so they are in their right to charge the full amount even though my internet was only active for less than 1 week that month. Means I am paying double for February.

Many pay for an overlap . Requires too much fine tuning to migrate on day notice ends. It's a fact of life.

Ok, yeah just one of those things. thanks anyway saved me having to phone them

In reply to a post by astateoftrance:

Just got a question about switching ISP and billing before I call Orange...I recently switched from Orange to Plusnet, my internet went active on 7th Feb and my telephone on 21st Feb. Should I be billed a reduced amount for that month ? because Orange have debited the full amount on the 1st of March.

They charge you by the month not by the day, so you will pay for the full month. Did you give Orange the 30 days notice required?

2. Minimum Term. You will have to agree to stay with Us for a minimum period of time which We call the Minimum Term. This Minimum Term will be agreed with You and You will have to pay a regular monthly charge for this which We call the Monthly Charge. You can find details of Your Monthly Charge, Charges for Additional Services and all other Charges in Our Price guide which can be found on Our website.

5. Ending the Agreement. You can phone Us and give 30 days notice to end the Agreement with effect from the end of (or after) the Minimum Term. You may have to pay a charge for ending the Agreement early which We call the Cancellation Charge. The Cancellation Charge is the total of the Monthly Charges for the remainder of the Minimum Term, less any discount You are entitled to (See points 9.1 and 9.3 of the terms and conditions.)

http://web.orange.co.uk/documents/ice/termsandcondit...

http://web.orange.co.uk/p/home/internet_terms_of_use

Edited by deleted (Sun 03-Mar-13 12:26:27)

In reply to a post by E7er:

They charge you by the month not by the day, so you will pay for the full month.

But you'll get a rebate if your 30 days notice ends during the billing month.

Update - Orange have debited £24 back to my account. So they must have calculated it on a daily basis not monthly. Kudos to Orange