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Another user has suggested I start this as a new thread. He says my problem is low sync speed. Re-cap Enjoyed average of 10mbps from April 2011 to Early December 2013. Then speed started to fall and now down to between 5 and 6mbps. Someone else on TBB from Worcestershire has a similar experience. Is this a more general experience of other EE users? Going round and round the EE Customer Service and Technical Dept loop without any progress. Having had similar problems before it feels like a deliberate cut in service by EE. Previously I have found someone to help me with authority. My search continues this time around.
Edited by deleted (Wed 29-Jan-14 22:18:01)
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Since the routers connection speed is the key factor what is the download and upload connection speed, and attenuation and noise margin figures from the router.
Did look but could not see a set of yours. If http://www.coolwebhome.co.uk/calc says they are within expected range then it might just be variations in wiring e.g. impact of the water into lines over the last year
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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He says my problem is low sync speed. Not exactly! Your main problem seems to be slow throughput at certain times as shown here: http://forums.thinkbroadband.com/freeserve/t/4299475... when your sync speed was above 7 Meg. But at other times your throughput, of about 6 Meg, shows full pelt from the sync, which seems to indicate congestion.
Yes, your sync is also down from its expected speed of 11 Meg to about 7 Meg.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Interesting - I looked at the http://www.coolwebhome.co.uk/calc page and saw ADSL -8Mbps and ADSL 2 - 12Mbps Could it be my problem that EE have downgraded me from ADSL2 from ADSL 1?
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It will be clearer if you find where the figures I mentioned are in the bright box, it may even list the ADSL mode it is connecting at.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I had a quick look at your figures. You are connecting with ADSL2+ Your down noise margin is 15dB and would account for a drop from 10 to 7 Mbps if you were at 6dB previously. This can be easily reset by EE but if it drops again you have a line problem.
Your variable speed tests look a bit odd - 6 Mbps then 1 Mbps on Monday 11am doesn't look like typical congestion. What tester did you use, what device, wireless or wired?
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Could it be my problem that EE have downgraded me from ADSL2 from ADSL 1? No! Not with the only set of stats you have posted: Operation Mode Automatic G992.5(ADSL2+) Your reduction in sync speed is due to: Operation Data Upstream Downstream
Noise Margin 6.0 dB 14.6 dB up from the normal 6 or 3 dB. That could easily be worth 3 or 4 Meg of sync.
You need to keeping an eye on those stats; they are needed by us to answer your Qs.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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From the format (with IP redacted) they are all TBB speedtests.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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From the format (with IP redacted) they are all TBB speedtests. Thanks. After checking what the test does these days, I see the HTTP tests are in fact all perfect.
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And if tbbx1 is slow then usually contention or small rwin value
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Indeed. Or a tardy QoS.
It would be interesting to know what real-world application slower than expected speeds were first noticed, if any - there is no mention.
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Noise margin 15.1 line atten 35 from Bright Box ADSL Status also shows G992.5 (ADSL2+ ) operation mode.
Cool web home shows RED Traffic light BAD service inputing thse figures with 7000kbps speed.
Expected speed at 35dB attenuation
10500Kbps to 13900Kbps [ This is what I have been getting to early Dec13]
Below is an estimate of the speed based around your current sync speed and the supplied noise margin.
8647 Kbps 9dB target
9595 Kbps 6dB target
10646 Kbps 3dB target
But some great news at last a call 30 minutes ago from EE escalation team .. have checked everything on wiring changed filter etc this end which have not changed since 2011. Wait 24 hours then EE will check line. Progress at last.
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So looks like a simple ISP support simple need to push through a reset of the target noise margin to say 6dB.
The target noise margin is increased by the DLM system to ensure a stable line, and it should if the line stabilises and shows less areas come down again slowly after a couple of weeks of stability.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I hope so but with EE things never seem simple! Thanks every one for your help. I learn a little more each time problems come up. The process of learning by doing. I will post progress until I am back to 10mbps. At least I now have some hope to replace despair.
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I will post progress until I am back to 10mbps. And you no longer have drastic throughput slowdowns at certain times?
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Yes
Thanks
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As promised an update on any progress. Good news some progress with EE. Noise level on line as per ASDL performance screen on the Bright Box down to 8.0 from 15.0. The second TBB speed test download speed is consistently over eight this evening but first TBB download speed column is variable between 5000 and 7000. What does the variation in this latter figure mean?
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Usually some degree of congestion somewhere
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Today 1/2/14 both TBB download readings levelled off at around 8.5mbps so this is good. The first time download readings over 8.0 since 6/12/13. Why do EE make it so difficult and time consuming to get problems of speed addressed? Nearly a month in my case when all is required is a small test and adjustment.
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I eventually made contact with EE high level escalation team early in February and they have been most helpful. Pity it took almost a month to get to them for help. After two visits from BT engineers the average speed is now around 9mbps much better than the 7mbps but down from the average level of 10mbps I was receiving from April 2011 to November 2013. Relative to some users living not too far away from me who are struggling with 2 to 3mbps I suppose I should be thankful. Let's see how long this stays in place.
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Post your full router stats now. No use talking speed w/out the rest.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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