Upload speed less than expected.

(Originally posted in the main page 'News' but has lost out now the EE story has scrolled off the main page...)

I've just moved to EE after 21 years with Virgin media and their predecessors. Can't say I've seen any issues in the 4 weeks I've been connected to date.
Current TB speed test is https://www.thinkbroadband.com/speedtest/15040178347...
We were quoted 51.2 down and 14.1 upload but get 59-ish down and 9-ish up. I have yet to figure out how download is much better yet upload is less...
It's a new Brightbox2 and the Openreach engineer installed a 5C socket which I've since changed the faceplate on to the dual outlet, but no difference seen.
Upload is important to me.

Some stats from the router might help interpret things ....
also please describe in detail how you've replaced the socket ?

From my initial order:
Estimated Fibre Download Speed is 51.2 Mb/Sec
Estimated Fibre Upload Speed is 14.1 Mb/Sec
Minimum Fibre Download Speed is 32.20 Mb/Sec
Maximum Fibre Download Speed is 69.40 Mb/Sec
Minimum Fibre Upload Speed is 7.7 Mb/Sec
Maximum Fibre Upload Speed is 20.0 Mb/Sec
Minimum Guaranteed Download Speed is 22.41 Mb/Sec

From the Brightbox 2:
Downstream Rate 60.03 Mbps
Upstream Rate 9.69 Mbps

BTW performance test result:
Download Speed (Mbps): 56.03
Upload Speed (Mbps): 8.19
Ping Latency(ms) : 24.25

Think Broadband speedtest:
Download: 56.4Mbps busrting to 56.5Mbps
Upload: 8.1Mbps bursting to 8.4Mbps
Your latency: 24ms

I just replaced the faceplate of the BT socket, you can buy them online. No screws with a 5C either, just side grips. Single socket out, twin socket in. Connect cables to new socket instead of splitter.

What else would you like from the router?

In reply to a post by TMCR:

I just replaced the faceplate of the BT socket, you can buy them online. No screws with a 5C either, just side grips. Single socket out, twin socket in. Connect cables to new socket instead of splitter.

Do you mean this? https://www.run-it-direct.co.uk/adsl-vdsl-faceplates...

Yes thats the one, got mine on eBay though, complete set with back box and everything but have only used the clip-on faceplate bit.

In reply to a post by TMCR:

From the Brightbox 2:
Downstream Rate 60.03 Mbps
Upstream Rate 9.69 Mbps

What else would you like from the router?

The full router stats & from the test socket.

Time Connected 10:58:50
Downstream Rate 60.23 Mbps
Upstream Rate 9.87 Mbps
------------
DSL STATUS

This page shows information about your DSL connection. If you are using Ethernet Broadband then this page is not applicable.

STATUS
Configured Current
Line Status -- UP
Link Type -- Fast Path
Operation Mode Automatic G.993.2 (VDSL2)
DATA RATE INFORMATION
Upstream 9869 (Kbps)
Downstream 60235 (Kbps)
DEFECT/FAILURE INDICATION
Operation Data Upstream Downstream
Noise Margin 6.0 (dB) 6.2 (dB)
Line Attenuation 0.0 (dB) 19.4 (dB)

Indicator Name Near End Indicator Far End Indicator
Output Power 6.5 (dBm) 12.5 (dBm)
Fast Path FEC Correction 249548 2009
Interleaved Path FEC Correction -- --
Fast Path CRC Error 0 1059
Interleaved Path CRC Error -- --
Loss Of Signal Defect 3 0
Fast Path HEC Error STR 0 230
Interleaved Path HEC Error -- --
Error Seconds 15836 340
STATISTICS
Received Data 19305596 (Kbits)
Transmitted Data 1319325 (Kbits)

------------



BT BROADBAND AVAILABILITY CHECKER
Telephone Number 01302nnnnnn on Exchange DONCASTER is served by Cabinet 36
Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

WBC FTTC 18x2 Provide Availability

WBC FTTC 18x2 Sim Availability

Left in Jumper

High Low High Low
VDSL Range A (Clean) 64.6 47.9 18 11.9 40.6 Available -- -- -- --
VDSL Range B (Impacted) 49.6 28 15 6.8 22.4 Available -- -- -- --
Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTP Availability Date





FTTP on Demand 330 30 -- Available -- -- -- --
ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date




Left in Jumper

WBC ADSL 2+ Up to 11.5 -- 6.5 to 19 Available -- -- -- --
WBC ADSL 2+ Annex M Up to 11.5 Up to 1 6.5 to 19 Available -- -- -- --
ADSL Max Up to 5 -- 4 to 7.5 Available -- -- -- --
WBC Fixed Rate 2 -- -- Available -- -- -- --
Fixed Rate 2 -- -- Available -- -- -- --
Other Offerings




Availability Date





VDSL Multicast -- -- -- Available -- -- -- --
ADSL Multicast -- -- -- Available -- -- -- --
Premise environment

Status

Bridge Tap U
VRI --
NTEFaceplate --
Last Test Date 18-01-1970

Additional from SamKnows:
Exchange: Doncaster (1106m away)

BT FTTC broadband availability
You are connected to the Doncaster telephone exchange.

FTTC is available in your area

Downstream Min: 47.9 Mbps
Downstream Max: 64.6 Mbps
Upstream Min: 11.9 Mbps
Upstream Max: 18 Mbps

All of which goes back to my original query as yo why I am not getting the upload speed the checkers say I should ?

The NM of 6 dB indicates that is no spare margin to increase your upstream speed above its current 9.9 Meg altho' this is actually below BT's min. estimate of 11.9 Meg.

Be aware that all estimates by BT & ISPs are of connection/sync speeds as reported by router & are not speedtests' throughput speeds.

Edited by XRaySpeX (Thu 07-Sep-17 12:47:32)

Thanks for that, so nothing can be done to improve the upload speed if the noise margin is correct.

I read a thread somewhere, not on TBB, where a change of router sorted it out as there was a suspicion it had been faulty ? Just looking at any other possibilities before accepting my fate

I wonder how they can give an estimate if there has never been a service connected in the past. The last time we had a BT line was over 20 years ago. We went to Ionica WLL in the 90's then Virgin when we lost that.