Why so slow on new FTTC provide?

Hi there.

We are about to move house, and are taking our EE service with us. Currently we are on EMCRANF exchange, a new FTTC service and are getting 76-80Mbps down/18-20Mbps up, which is fab. Now on our new exchange, EMBRLAT, the EE order page says we'll get a guraranteed min of 22Mbps down/5Mbps up... but what I cannot fathom is... WHY SO SLOW?

I thought FTTC was a fibre feed from the exchange out to each local street cab where it's converted to copper, with cabs being distributed throughout the community, and you'd get the nearest cab to you, connected to your premises using local loop, as per.

What gives with the DRASTIC reduction in speed, from our old to new locations? The whole point of fibre feeds is that they have HUGE distances without loss, so why this 1/4 speed?

I'll supply postcodes via PM if anyone needs them - I am baffled.

Thanks folks

In reply to a post by glossywhite:

I thought FTTC was a fibre feed from the exchange out to each local street cab where it's converted to copper, with cabs being distributed throughout the community, and you'd get the nearest cab to you, connected to your premises using local loop, as per.

So the bit you have missed from your analysis is how far are the new premises from the cabinet which is feeding them? There have been many reports on this Forum of people with FTTC downloads in single figures or the low teens because of the distance from the cabinet.

And in some cases FTTC/VDSL speeds as low as 1.4 down / 1.2 up and yes that is one point four Mbps. The low end is 0.4 down / 0.5 up.

NOTE:

VDSL2 signal is attenuated in the copper cable
Distance is determined by existing copper cable between property and its existing copper cabinet
Lines are not rerouted to the nearest cabinet (in urban areas this would cause chaos)

So probably you were within 300 metre of the cabinet now and new property is around 1 to 1.5 km from the cabinet.

What does BT Broadband Availability Checker estimate for your new addy? Use the Address Checker at foot of page, not the Postcode Checker. Post just the whole table and the line above it, blanking out your addy.

For comparison you could do the same for your current addy, but use your phone no. for best accuracy.

Edited by XRaySpeX (Mon 24-Feb-20 04:22:59)

In reply to a post by XRaySpeX:

What does BT Broadband Availability Checker estimate for your new addy? Use the Address Checker at foot of page, not the Postcode Checker. Post just the whole table and the line above it, blanking out your addy.

For comparison you could do the same for your current addy, but use your phone no. for best accuracy.

Okay thanks, here we go (PS, EE says the neighbours either side of us CAN get FTTC, but not us... and EE aren't very technically adept, CS-wise):

Screenshot: Image


Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

High Low High Low
VDSL Range A (Clean) 47.4 32.4 9.1 6 27.4 Available Available
VDSL Range B (Impacted) 45.9 29.1 9 5.5 22.8 Available Available
Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTP Availability Date


FTTP on Demand 330 30 -- Available --
ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date


WBC ADSL 2+ Up to 4 -- 2.5 to 6.5 Available --
WBC ADSL 2+ Annex M Up to 4 Up to 0.5 2.5 to 6.5 Available --
ADSL Max Up to 2.5 -- 2 to 5.5 Available --
WBC Fixed Rate 2 -- -- Available --
Fixed Rate 2 -- -- Available --
Observed Speeds

VDSL

Other Offerings




Availability Date


VDSL Multicast -- -- -- Available --
ADSL Multicast -- -- -- Available --

That BTw Checker, which applies to all ISPs & is the basis of their quotes, says you can get FTTC (VDSL) at your new addy up to about 47 Meg max. So EE reckon it's too risky offering you the more expensive uncapped EE Fibre Plus product as you could legitimately end up with 38 Meg & complain you are paying money for nothing. Most ISPs would do the same, incl. BT.

(Have no permission to see your image).

Edited by XRaySpeX (Thu 27-Feb-20 06:27:23)

In reply to a post by glossywhite:

High Low High Low
VDSL Range A (Clean) 47.4 32.4 9.1 6 27.4 Available Available
VDSL Range B (Impacted) 45.9 29.1 9 5.5 22.8 Available Available

Red is EE's guaranteed min speeds.

Run BTw Checker on neighbours addys and compare your cab numbers in headline of table.

In reply to a post by XRaySpeX:

Run BTw Checker on neighbours addys and compare your cab numbers in headline of table.

Hi mister Ray

I have entered house #'s for adjacent neighbours - they are the SAME cab as ours (cabinet #3), and have full FTTC 80 down/20 up, which is so strange.

Edited by glossywhite (Thu 27-Feb-20 19:14:21)