|
A year or so after a vey complicated (BT turned off my mobile date before EE had turned it on meaning that I couldn't send the SMS needed to activate my EE account resulting in a 5 day delay and a 2hr round trip to an EE store with ID to prove who I was) migration from BT to EE, somehow my EE broadband appears to have uncoupled itself from my account, meaning that even though I have a DD set up and am getting fibre broadband, there's nothing on my EE account or app to say so.
Four weeks ago, I phoned EE, explained the situation to a representative who was stumped, then realised that my broadband is linked to a different e-mail (one I had given as a back up during the migration) and that it was not possible to transfer this to my original e-mail and that I'd need a third e-mail to merge the mobile and broadband services. Really? The conversation gets kicked upstairs and after repeating all of this again, I'm assured that the two will me merged under my original e-mail and it will take three days for the systems to update.
Three weeks later, no change. Another hour on the phone, albeit made easier because the details of the previous communication was linked to my account. We need to merge it to the alternate e-mail address. It will take three days.
Guess what? My broadband details have disappeared off my alternate e-mail and the mobile account data has replaced it.
Is it really that difficult in 2025 to perform a simple administrative task of linking two services to one account?
|
Print Thread
