It seems to be the whole of the Orange network thats FUBAR tonight, theres reports coming in from all over the UK that Orange is having MAJOR probs tonight.

Mind you saying that, everything seems to be back to normal for me now.

" How do you know the problem is due to Orange, What service are you on? i.e. is it a Orange LLU Line or BT IP Stream Max? "

YOU PAY ORANGE FOR A SERVICE, IT IS UP TO ORANGE TO PROVIDE THAT SERVICE.

IT IS NEITHER HERE OR THERE HOW THE SERVICE IS PROVIDED, LLU OR BT IP STREAM RE-SALE , OR WHATEVER, ORANGE TAKE YOUR MONEY, IT IS UP TO THEM AND THEM AND THEM ALONE TO PROVIDE THE SERVICE, AND TO SOLVE PROBLEMS AS THEY ARISE.

ORANGE MUST HAVE THE LARGEST EXCUSE LIST OF ANY ISP !!!

Latest speed details of my Orange connection.
2Mbps via Safecom SAMR-4114 Router

Wednesday 6th December 2006
7.30am

In reply to:

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IT IS NEITHER HERE OR THERE HOW THE SERVICE IS PROVIDED, LLU OR BT IP STREAM RE-SALE , OR WHATEVER, ORANGE TAKE YOUR MONEY, IT IS UP TO THEM AND THEM AND THEM ALONE TO PROVIDE THE SERVICE, AND TO SOLVE PROBLEMS AS THEY ARISE.

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I WASN'T TRYING TO DEFEND ORANGE or LAY BLAME ANYWHERE THEY ARE SIMPLY QUESTIONS DESIGNED TO NARROW THE PROBLEM! BUT SINCE YOU HAVE RAISED IT, ORANGE ARE PROVIDING THE SERVICE! WE ARE TALKING ABOUT SLOW SPEEDS NOT NO SERVICE. THERE IS NOTHING IN THE CONTRACT THAT SAYS THAT THE SERVICE WILL BE FAULT FREE OR THAT FAULTS WILL BE RESOLVED IN A SET TIMEFRAME. THEY DO NOT MAKE ANY GUARANTEES ABOUT SPEED OF THE SERVICE YOU ARE PAYING FOR A UPTO 8 MEG (THIS IS THE SAME FOR ALL ISP's) IF YOU ARE LOOKING FOR A SERVICE WITH FIXED SPEED AND FAULTS FIXED WITHIN AN SLA THEN YOU HAVE PURCHASED THE WRONG PRODUCT !!!!! GO BUY A LEASE LINE SERVICE WITH AN SLA !!!!!!

Anyway.......

The reason I asked because I was trying to HELP people who are having an issue!

It helps if you are armed with the right information when you call Any Customer Service Dept! Simply saying my speed is [censored] is unlikely to be the best way to go with any ISP!!!!

I personally know people that have migrated from ISP's because "there speed was [censored]!" only to find out that its no better with the next ISP because they were on an BT exchange that required an Upgrade.

Anyone interested can check the exhange information on www.SamKnows.com.

Check your speed at: www.Speedtest.net

If you find that your speed results are OK but the general websurfing seems slow, its worth checking how quickly the DNS server is responding.

search the web for "exchange checker" enter your phone number see if it tells you your on a congested exchange.if you are it will tell you that your speed will be low and when the exchange will be upgraded

Early Thursday morning (7th) I thought I