unable to view statement for the second time.

Hi

Does anyone else have problems viewing their november broadband statement?. I was unable to view octobers until about the 10 November. My November statement is producing the exact same error message as last month when trying to view on line.

If someone could check theirs it would be appreciated.

thanks

N

Edited by neddynewb (Mon 27-Nov-06 23:08:32)

Always get that error message.

Email says 'your statement is now available to view online' - YEAH RIGHT!

"Unexpected error occurred" !!!!

Hi,

Well I am still unable to view my novemeber BB statement online. I contacted Orange again and this has now been passed on to 2nd line support so I was told along with a pointer to this post to show others are having the same issues.

Orange customer support agent suggested to me to ask any of you with the same problems when trying to view your BB statment to contact support. He suggested the more people that bring this issue to their attention it would help getting the fix done quicker. He also said that when this type of issue is passed to 2nd line it could take up to 10 days for someone to look into problem. Lets see what comes of this.

thanks in advance

N

Edited by neddynewb (Fri 08-Dec-06 22:22:01)

"Unexpected error occurred" !!!!

As well here

Thanks mate for checking, anyone else had a chance to check. Mine is still not working....

Hi folks!
Just tried mine (email dated 2/12/06); worked OK without problems.

Hi,

Thanks for letting me know, I did actually try mine again yesterday and indeed it worked. So basically for me I had no access to the statement from the 26/11/06 through till 13/12/06. Never did find out if 2nd line support fixed the issue or if the issue repaired itself. I am waiting with glee for decembers invoice to see if the issue repeats itself.

Be good if anyone has time to post back results for decembers invoice when it comes off. I will be posting back my results once the december one comes off.

cheers

N

well just thought I would add I have been able to view decembers statement with no trouble so thanks Orange for hopefully sorting things out for future reference

hope it works ok for others.

cheers

N