Really slow, very frustrating...

My internet connection has been perfect most of the time, but for the past few days my speed keeps dropping, sometimes as low as 0.3mb, when am supposed to be on 2.5mb.

My livebox lists my line noise as either 14.5 or 15.0 which is a lot higher than it usually is, so i've tried unplugging all other equipment from my phone line and plugged the livebox into the master socket, but to no avail!! I even re-installed Windows Vista thinking that was problem, but it didn't fix anything!

Its really frustrating me now!!

I'm on the FERRYHILL exchange.

You'll have to call tech support for a line test, there are known speed issue's but if you problem just started, most likely some work has been done at your local exchange causing a problem.

Well my internet went completely down yesterday afternoon. Contacted Orange this morning and now its back on, but speeds are only slightly better, i.e. my download speed has increased from 15.0kbs to around 40.0kbs, with my livebox syncing at speeds around 1.8meg.

The noise on my line is around 15, is that high?

They said they will contact BT for a line test and I need to call them back in 24hrs.

Same question here:

http://www.orangeproblems.co.uk/phpBB2/viewtopic.php?p=13506#13506

Keith

Well, according to some posts over at Orange Problems, Orange are experiencing network-wide speed issues, with those affected reporting higher noise levels than usual, like me.

Apparently their engineers are working on the problems and speeds should increase once the problem is resolved.

Well I haven't rang Orange back yet, keep gettin put in a queue and the price of the call just isn't worth the wait to be told that 'apparently' nothings wrong by someone I can barely understand!

Though I have nothing against Indian call centres (they are just doing their job), I find it very odd how a Technical Support Department can be based there, as they are giving out instructions that we need to follow.

Anyway, back to the point.... My download speeds have increased to around 100kb/s, and my line is syncin at speeds of around 1.5meg most of the time, though ny noise is still between 14-15!

EDIT : Just did a little check over at samknows.com, and these are my results;

BT ADSL broadband availability
You are connected to the Ferryhill telephone exchange.

ADSL is available in your area
Your exchange is also enabled for ADSL Max services

According to BT Wholesale, your line should be able to support a 1.5Mbps or greater ADSL connection via ADSL Max.

Standard ADSL RAG results:
You cannot receive 2Mbps ADSL
You may be able to receive 1Mbps ADSL
You can receive 512Kbps ADSL
You can receive 256Kbps ADSL

You are approximately 2.64km from the exchange (straight line distance).

It used to say I could support 2Mbps, hopefully that will go back up becuase its not the first time its changed. Once it said I could only get 512kbps then it went up to 2.5mbps!

Edited by deleted (Sat 21-Apr-07 23:10:58)

Now Samknows.com says that my line CAN support speeds of 2meg!
Lets just hope this means that the problems with my line are now fixed.

Edited by deleted (Tue 24-Apr-07 20:55:59)

Samknows.com isn't a real time system, and isn't testing your line when you run that query. Its just based on figures in a database from BTWholesale.

When you said your "noise" was 14 odd dB.. is thats your SNR? 14 SNR would be quite good, and the issue with speed would then likely be related to congestion on the exchage, or a firewall on CPE or your PC.

ADSL firmware version : A2pBT009c1.d17d
Connection mode : G.DMT
Type : Interleave
Noise margin (dB) : 14.8
Attenuation (dB) : 57.0
Attainable download rate (kbps) : 1920
ADSL status : Connected [0]

Downstream Upstream
Rate (kbps) 1760 448

Taken from the Livebox config pages.

OK that's weird.

With an attenuation of 57 I'd expect you to get better than 2000kbps speeds. When BTw used thier hard 'n' fast rules, the lastest guild lines were (off the top of my head) 63dB attenuation == 2Mbps IPStream, and those rules were pretty conservative.

And with an SNR of 15 it should be attempting to sync at higher rates.. something might have been screwed up during your training, ie the first 10 days you had the router connected..

For example, if you had an unfiltered phone pluged in durring the training your SNR would have been crappy, and would have forced the exchange to sync you at a lower speed.

Another reason might be that your SNR drops during a certain time of day or something? Then you'd be set an IP Profile to keep you online during these problem times.

Personally I'd contact Orange, try to get some one that sounds like they know WTF they're talking about, if you can? Then ask them to check out your "End User Summery Report". It lists all the sync rates RAMBO/NCAS recorded during your training.

Secondly, I'd refresh that info page from the router and see if your SNR drops. Most IPStream Max connections I've seen seem to settle ~7 or 8dB for the SNR. Seems to be their "sweet spot".. stability vs. sync speed.