so called upgrade

got an email from orange saying they are doing some work, then another saying they have finished and my line is now upgraded to 8meg??? ok well ive been on 8meg for nearly a year at this address and a year at my old . syncing at 7.2

So about 1 minute after the email comes through internet is lost, log into router to see it resyncing...............at 2 meg WTFring up orange to get told to go to article blah telling me to defrag my hdd, several swear words later hes doing a line check, several minutes later sorry we cannot give you any information as there is a migration in place on your line...again WTF

sorry call back in a few days.

anyone else had simular since there so called upgrading????

Cheers
Glen

I'm dreading this happening to me tomorrow (14 March) as Orange have warned me by email that my exchange (Trowbridge) is to be worked on to give me improvements to the line. I presume this is to allow ADSL Max. I'm on 2 Mbps and happy with that but if this 'improvement' to 8 Mbps is going to leave me with no ADSL when I haven't asked to do anything, it'll be devastating.

So when I lose the line tomorrow I only hope I get it back.

Moreover, as the BT Wholesale line checker now tells me that there's currently a cease on the line, that really worries me.

Oops - when Orange upgraded me, I ended up with no internet access, no telephone line, NADAH !!! For 10 days. They couldn't organise etc.. etc...

I don't know if it's connected , but my connection disappeared for about 3 hours this morning (magically now back up and running).

In anticipation of my line going down tomorrow, what phone number would folks suggest I use if I attempt to get back to them to find out what's happening, assuming I lose the line? I'm on the original 2006 'Broadband Starter' - no phone; up to 2 Mbps for �14.99. Ex Freeserve / Wanadoo, running a Speedtouch 330 modem only.

The email of the 10th March says ring 0870 010 2462, but that's not on their latest list of Broadband Support numbers, where Technical Support for 'Broadband Starter' is still the 50p/min 090 5050 5151 and Customer Support is the 5p/min 0844 871 0079 for 'Broadband Starter'.

In reply to:

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I'm on the original 2006 'Broadband Starter' - no phone; up to 2 Mbps for �14.99. Ex Freeserve / Wanadoo, running a Speedtouch 330 modem only.

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You could switch to their 2 Meg Retention Broadband Starter for just �11.99 pm AND get a free Siemens wireless router, if you speak to their retention dept.

In reply to:

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The email of the 10th March says ring 0870 010 2462, but that's not on their latest list of Broadband Support numbers, where Technical Support for 'Broadband Starter' is still the 50p/min 090 5050 5151 and Customer Support is the 5p/min 0844 871 0079 for 'Broadband Starter'.

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My email of 4th March said the latter 2 nos.

However, look up a UK geographic # for Orange (Wanadoo) on http://saynoto0870.com/search.php

e.g. 01642 732772/3 for Tech Support (Middlesbrough)

Thanks XRaySpexX. Useful to know about a package I'd never heard of. I knew about your link, but as I've never had to call them in recent years, I wasn't sure if these alternatives were still working.

well heres an update, at 8 oclock this morning the livebox was disconnected and pp server wass down, phoned around customers of my shop who i know have orange in the same town as me (Brixham) and all are down.

I called tech support and much to my surprise got somebody helpfull(ish).... although he would not confirm the exchange was being llu, he simply said the lines were being worked on to get more customers the full 8meg and that the issue would be resolved in maximum 24hours guaranteed, he then added that he would expect the line to be back within 3 hours and it was albeit back at 2.5mg.

I queried whilst on the phone if i would be going through line rate re-train and he comfirmed this would be the case, so for those with upcoming work i would expect some outage but hopefully not too much if your lucky.

Glen

I had this email a month or 2 back, at the time didn't take any notice as everything seemed ok. Didn't think it would be LLU at the time as my exchange is pretty rural and no other ISP's had installed LLU there.

99% sure it was them LLU it now. I must be one of the luckier ones as apart from a blip for a couple of days where browsing slowed right down, I've had an increase in download speeds from 6.2mb max before (which reduced a fair bit at peak times) to around a steady 6.5-6.9 (even peak times there;s little slow down). Of course upload speeds have been reduced to around 240kbs so it's a bit of an upgrade/downgrade although don't do a great deal of uploading any big files so not a big problem.

Fingers crossed things will stay ok, past my 12 month contract now so can get out (well try to!) if needs be.

Just hoping Sky follow oranges lead and LLU my exchange as I subscribe to Sky and their tenner a month package for up to 16mb is appealing.

Similar thing happened to me. I was happilly receiving 1.8 Meg when it suddenly went up to 6.5 Meg. A few weeks later I get an e-mail to say that I was going to be upgraded. A few weeks later everything goes off. Usual phone calls later and I'm eventually back up and running after about 5 days. But, I'm now back down to 1.8 Meg, Livebox synchs at 8 Meg. This happened 8 months ago and I'm at my wits end. Numerous phone calls to India have resulted in many "line tests" and being told that I have to clear my cookies. I'm an IT Professional myself and am sick to death of going back to the beginning of their script every time I ring them. I did get one call back from Middlesborough and was told that BT had downgraded me. They had no idea why but would investigate. No replies led to me ringing Support again. Guess what ? No record of any previous tests or conversations and I have to clear my cookies again, absolute rubbish !!! Disgraceful support, next call will be to ask for my MAC.

I also worked in IT for more years than I care to remember - as a service delivery manager supporting some fairly large systems. Words fail me when I try to describe the level of support provided by ISP's (believe me, BT is just as bad as Orange).

The "support" provided by Orange is non-existent - get your MAC code asap.

Who should you change to ? Take your pick, but they won't be worse than Orange.