Cant access email - webmail or pop

Hi,

My other half is still using her old freeserve (very old, I know) email account.
Periodically we have to reactivate it, so we know how to do that.
The problem is in the last day or so it's stopped working and she can't read her email, either with webmail or POP3.

With webmail, we get an error from Firefox:
Redirect Loop - Redirection limit for this URL exceeded. Unable to load the requested page. This may be caused by cookies that are blocked.

With pop, we get an error: Mail server pop.freeserve.net responded: [AUTH] Invalid login/password pair

We've called tech support and they reckon the password we're typing is the correct one. They have raised it as a query with their techy people.
Does anyone on here have any ideas what could be wrong? Anyone seen either of the above errors before?

Cheers,

Zebs

My wife has also done this for years, typing her pwd each time, without trouble.

For POP3 mail client, try changing the stored POP3 server to pop.orangehome.co.uk or pop.freeserve.co.uk. Also try retyping stored pwd.

Hi Zebs

I have experienced exactly the same problem as you. My Freeserve email stopped working on Thursday 29th April and I haven't been able to access it since. I've rung technical support at Orange twice and both times have been told that engineers are working on it and it should be up and running in 5 days time. There's even a pre-recorded message from Orange about this problem when you phone in, so it's obviously something they're aware of. Any help that you could give me would be very gratefully received. I use webmail to access my email.

Thanks

S-J

Hi S-J ,

Thanks very much for the reply - its good to know that its a general problem and it's not just us.
We've tried everything and got absolutely nowhere.
Hopefully Orange will get it sorted ASAP!

Cheers,

Zebs