The problem is smurf, I've been through all the major providers and the same can be said about all of them. So in the end it comes down to price - and Orange seem to do pretty well in that dept.
I read their press release about them abandoning LLU, and apparently the money they will save will be invested in customer service, so it looks like they realise theres an issue, and are willing to spend money on it.
Since I signed up to Orange (BB will be connected this Wednesday), all the customer service has been great, but tbh its technical support I value more. Nothing worse than going through the usual "turn in on and off again" script for 40 minutes when you know what an issue is already. Hopefully my connection and speed will be problem free and I wont have to call the tech support line!

The only advice I'd give is it's worth reading the advice on their website and following it as appropriate. I've always told their CS that I've done all the website tests without success, and we've moved on to the next stage: with variable results but in the past they've usually done something though they took their time about it. EDIT: If their technical support is now provided by BT (sounds like Orange) then it can't be any worse can it?

Their PR machine are masters of the misuse of English: I hope investing in CS doesn't just mean getting new sigups, and isn't like their taking advantage of the gap in Ofcom's Code on Speeds that doesn't cover customers whose speed is downgraded by their ISP and depends on how they choose to package their services!! It's a fine line between slick and underhand. I agree that successful businesses are the former.

Edited by deleted (Sat 02-Jul-11 21:50:27)