Hi, after the router factory reset have you configured the router with the correct settings for Orange home broadband?

VPI: 0
VCI: 38
ATM Encapsulation: VC-Mux

Connection Type: PPPoA

Username: orangehome.co.uk@fs
Password:

MTU Size: 1492

If you are connected with WBC use MTU: 1500

DNS Primary Server: 193.36.79.101

DNS Secondary Server: 193.36.79.100

In reply to a post by avriljayne:

when it went down again my only option was to reboot.

Reboot, yes; factory reset, no!

Sorry, I'd forgotten you had reported "PPP Down" which means you were unable to authenticate with ISP and therefore no Internet.

Not frustrated at all

Don't phone on 0844; use the 0800 # I gave you.

Well I finally spoke with India. I was asked to do the speedtests again. He asked what my speed was before. I said I had no idea as never had a need to check. I asked about the noise setting being so high but had no answer on this. He wanted to blame BT and said to do more speedtests over the next few days and said it will improve as BT have probably been working on it as that is why I had no connection ? Wants to send me new filters now and told me to call again if no improvement. He said I should be getting about 11.

I will update if / when I get a result. (As I am typing this with my phone on wi-fi the signal is constantly dropping out and losing connection.)
Avril

Edited by deleted (Sun 18-Mar-12 21:45:07)

I hope this gets resolved quickly. My patience is wearing thin. all Wi-Fi connections are pathetic now. My phone authenticates and then drops within about 30 secs. 2 mins if I am lucky I only use the main PC with the ethernet connection when absolutely needed.)

I also checked my account online yesterday and there are no faults logged. Would this be right?

Avril

In reply to a post by avriljayne:

all Wi-Fi connections are pathetic now.

Yes, that's not a BB issue but a local wireless coverage problem.

Try changing wireless channel; use inSSIDer on a laptop to explore free channels.

Thanks I will do that.

Yes, changed channels and so far so good. What a coincidence that it started playing up now.
Did another speedtest whilst I was at it on the main PC and no improvement.
Thanks again for your help
Avril

2 WEEKS AGO
Connection mode : ADSL2+
Type : Fast
Noise margin (dB) : 27.8
Attenuation (dB) : 29.0
Attainable download rate (kbps) : 12785
ADSL status : Connected [0]

NOW
Connection mode : ADSL2+
Type : Fast
Noise margin (dB) : 15.1
Attenuation (dB) : 29.0
Attainable download rate (kbps) : 8315
ADSL status : Connected [0]

Downstream Upstream
Rate (kbps) 8315 1243

Well the noise margin has dropped but so has the attainable download rate?

Incidentally the promised new filters that Orange support said they would send never materialised.
Should I just be content with what I now have?

Edited by deleted (Fri 30-Mar-12 08:52:27)

Sorry if it's inappropriate for me to just come and reply last minute.

Your connection looks great and you shouldn't need new micro-filters now, although I agree that overseas support from companies like Orange, TalkTalk and AOL can be flaky and it's up to you whether you complain about it.

Good Luck

Will.