In reply to a post by telnolies:

Oh right - sorry. Yep, all correct.

I find it peculiar that you do not get BB on all sockets if they are on same circuit.

As I told you before IPP is derived from Connection Speed, not the other way round!

We do get it - just profile steadily nose-dives, or connection goes after a bit, if we use anything but this one socket...

And maybe just answered my own question - viz: exchange data below:

Exchange Information
Exchange: South Milford BT Code: MYSML
Location: Low Street, LS25 5AS
Distance:- Direct: 0 metres
(appx)* By Road: 0 metres
Status
ADSL enabled: August 20, 2003
DSL Max enabled: March 31, 2006
21CN WBC (Broadband) Enabled
21CN due : (PSTN) info N/A
BT Line Speed Estimation

Fixed ADSL: 2048 kbps (2 Mb)
DSL Max: 3000 kbps (3 Mb)
21CN WBC : 3000 kbps (3 Mb)

For ADSL the 2mb/s would be the maximum as indicated in our BT speedtest, not the 3mb/s BT/Zen say. Now you pointed out that our exchange does support ASDL2 - same as 21CN? - and our Orange page says connection is ADSL2. But does '21CN due : (PSTN) info N/A' mean that while the exchange supports it.. tough, because you can't have it? Should we be getting ADSL2 and aren't? And as for 'DSL max'... never even heard of it

Be patient with me, I'm trying to talk sense about things I know very little about here and probably not doing very well lol!

Edited by deleted (Mon 03-Sep-12 20:32:12)

According to Kitz, our attenuation figure should result in an IP profile of about 5.6mb/s with ADSL2....

So why BT speedtest is saying that 'max speed for our connection is 2mb/s' .... don't get it at all. Oh well.... maybe tomorrow I will find out some answers!

Edited by deleted (Mon 03-Sep-12 20:45:25)

In reply to a post by telnolies:

We do get it - just profile nose-dives if we use anything but this one socket...

Thought you said you get nothing from NTE5 master socket.

You're confusing me or are confused yourself.

1. You never were on Fixed ADSL
2. When you started this thread you were on ADSL Max (G.DMT), called DSL Max in that report
3. Your are now on ASDL2 (G992.3)
4. 21CN WBC enables ADSL2, which you are on, and ADSL2+, which is not much benefit to you
5. 21CN (PSTN) is the 21st Century Network phone system, which will never happen, so ignore it
6. Despite what the various checkers say, they are only vague estimates that don't know your line characteristics while your attenuation gives a much more accurate prediction of about 6 Meg on ADSL2.

In reply to a post by telnolies:

Oh well.... maybe tomorrow I will find out some answers!

The BT eng will know nowt about any predictions, only what you are actually getting on the day.

Oh joy, isn't the way this works wonderful.... Engineer replaces both face-plates. Refuses to comment on whether they were the wrong ones. Says the line itself seems fine, he thinks it should now be OK, but he can't do an 'internet health check'.

Why not?

Because that's not what he's been sent to do, and if BT finds he's tested their equipment without being told to, he gets sacked. No, if there's a problem he has to come back again and check it when he's been told to. Twenty minutes drive, 1 minutes work for something could easily have been checked now. Brilliant.

What speed should we expect to get? Yes he does know... but he's not allowed to tell us. Ye gods. BT's concept of 'customer service' doesn't change, does it. At least Orange staff don't seem to have rules that they have to be as unhelpful as possible, they just only understand one word in three that you say.

3 minutes after he left - it all goes dead. No phones, no internet, nothing. Phone Orange on mobile. Half way through verifying my identity - ie. about 20 minutes of Calcutta-English - it all comes back on. We now have 1mb/s profile, c 0.8mb/s speed. Hopefully the profile will now improve - I don't know how to check the sync rate? (DS attenuation down from previous constant of 49db to 44db, so something is better). If it doesn't, he says we'll just have to phone Orange - but good news is our wiring is now signed off, so any problems must be BT or Orange, not us. Until they find some way of blaming us so they can charge for the visit.

11 months and two weeks until we can end the contract and get satellite broadband....

Edited by deleted (Tue 04-Sep-12 16:53:14)

Alas its Openreach, and BT Wholesale is their customer, and Orange is the customer of BT Wholesale and you are the customer of Orange.

The equivalence rules mean engineers can be hand tied in what they do, to ensure everyone gets the same low level of service

I think if BT had their way, they'd just give me a box and a few trained pigeons.

Come to that.... be less traumatic, sometiems faster, and when they pee you off you can at least have the damn birds for dinner.... At least dealing with BT reminds you that no matter how bad Orange can be, they are by comparison wonderful.

I do remember one Indian gentleman (not Orange) on another matter who spent ages telling me that we must send our missionaries to the teapot....... Quite insistant he was.


He meant ''machinery to the depot'.... Reminds me of Fawlty Towers.... 'I speak Inglish, I learn it from a boook'.....

In reply to a post by telnolies:

Engineer replaces both face-plates.

What did he replace them with? Are there now wires attached to the faceplate in the hall leading to the other socket, or even vice versa?

I don't know how to check the sync rate?

Why not? You got it before with other stats. Did he give you a diff router?

In reply to a post by XRaySpeX:

In reply to a post by telnolies:

Engineer replaces both face-plates.

What did he replace them with? Are there now wires attached to the faceplate in the hall leading to the other socket, or even vice versa?

I don't know how to check the sync rate?

Why not? You got it before with other stats. Did he give you a diff router?

Nope. He's made the study phone the master, and the hall phone the extension, so he says. Didn't change the wires, just two different faceplates. And did I get the sync speed? Here's the new router stats... I've seen so many damn stats I've probably forgotten what means what now.

Status: Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.3(ADSL2)

Data Rate Information:
Stream Type Actual Data Rate
Upstream 1043 (Kbps.)
Downstream 1162 (Kbps.)

Defect/Failure Indication:
Operation Data Upstream Downstream
Noise Margin 6.4 dB 15.1 dB
Line Attenuation 24.4 dB 44.0 dB

Indicator Name Near End Indicator Far End Indicator
Output Power 12.7 dBm 0.0 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 1136 415
Fast Path CRC Error NA NA
Interleaved Path CRC Error 2 93
Loss of Signal Defect 28 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 5 115
Error Seconds 999 243

Statistics:
Received Cells 13547551
Transmitted Cells 800858

Essentially - we're back at 1mb/s. Brilliant. We at least had 1.5mb/s before he came and 'fixed' it..... Probably ring Orange tomorrow and just swear at them - won't matter, most of the time they don't understand what I'm saying anyway. I'd ring BT and swear at them too, but as I'm not their customer, just their victim, I'm not allowed to talk to them..... happy days.