At least he brought the attenuation down to 44 dB on which you could get 7 Meg @ 6 dB NM.

But the NM is currently at 15 dB. Either the DLM will bring it down or Orange are holding it unnecessarily high as there have been a fair no. of reports of them doing. You need to keep your eye on it.

Rang Orange. They reset profile as they said it was stuck. Router is now plugged straight into test socket - he said do that and leave it like that until speed has reached c3mb/s, as the faceplate may be faulty. Yes, the brand new faceplate BT put in yesterday. I doubt it but do as I'm told.

Now getting 1.2mb/s.... hopefully climbing. He says give it 3 days, then ring back if necessary.

What I still don't get is why the BT speedtest always tells me that 'for your connection the max speed achievable is 2mb/s', regardless of what my actual speed/profile is. Even when we got close to the 2mb/s it still said that was the maximum. Though our upstream test result is consistently exceeding the 'maximum', if that makes sense!

What has to happen for that to change as Orange/BT/Zen all say my line should be good for 3mb-5mb/s?

Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.3(ADSL2)
Data Rate Information:
Stream Type Actual Data Rate
Upstream 1072 (Kbps.)
Downstream 1461 (Kbps.)
Defect/Failure Indication:
Operation Data Upstream Downstream
Noise Margin 5.6 dB 14.9 dB
Line Attenuation 24.3 dB 43.5 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.8 dBm 0.0 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 2953 37
Fast Path CRC Error NA NA
Interleaved Path CRC Error 4 1
Loss of Signal Defect 0 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 21 0
Error Seconds 2 1
Statistics:
Received Cells 68604
Transmitted Cells 51367
********************************************
BTspeedtest
Download Speed 1.15 Mbps 0 Mbps
2 Mbps Max Achievable Speed
Download speedachieved during the test was - 1.15 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.29 Mbps

2. Upstream Test: -provides background information.
Upload Speed 0.87 Mbps 0 Mbps
0.83 Mbps Max Achievable Speed

Upload speed achieved during the test was - 0.87Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

Edited by deleted (Wed 05-Sep-12 10:29:16)

In reply to a post by telnolies:

What I still don't get is why the BT speedtest always tells me that 'for your connection the max speed achievable is 2mb/s'

Because BT Speedtester is entirely dependant on your Sync Speed which in turn is dependant on your NM. It's not the IPP that's stuck; it is exactly correct for your Sync (IPP = 88.2% Sync) as it was before. It looks more like the NM is being held high at 15 dB. AS I said keep an eye on that and if it does not come down after a few days, get on to Orange.

The new faceplate: Is it a standard NTE5 or a thicker filtered faceplate? BT fitted one of the latter for me and it was all shushy; since replaced it by NTE5. Have you tried BT Quiet Line Test with it in place? But it won't matter while you are plugged into test socket.

You never told me exactly what type of sockets were fitted and whether there is now only one with a yellow capacitor.

In reply to a post by XRaySpeX:

In reply to a post by telnolies:

The new faceplate: Is it a standard NTE5 or a thicker filtered faceplate? BT fitted one of the latter for me and it was all shushy; since replaced it by NTE5. Have you tried BT Quiet Line Test with it in place? But it won't matter while you are plugged into test socket.

You never told me exactly what type of sockets were fitted and whether there is now only one with a yellow capacitor.

What was previously the 'extension', in the study, is now the master - thicker plate with built-in filter. He said we did not need filters on anything now, though guy at Orange told me to use one with the test socket, which I have. Will try quiet line test when back to normal socket - though tried it now anyway, and was quiet with correct line ID.

The hall socket also has a new plate, single outlet.... and...yes it has a yellow capacitor. I told the guy what you had said re two masters/capacitors on the same line.. he grunted. Don't take that to heart, pretty much everything I said/asked he grunted. I've no idea whether he agreed or not... but seems maybe not....

Can you identify them on that BT Sockets page I gave you: http://www.kitz.co.uk/adsl/btsockets.htm ?

Is the hall socket an NTE5?

Is the study socket now a single outlet? Does it have yellow capacitor?

I really don't have the time to read this whole thread, but.....

A couple of years ago I too was an Orange customer (rubbish service).

Which (consumers association) did a review of ISP's : Orange came 24th out of 24 - I left Orange.

Do I need to spell it out ?

No much help to OP!

To balance your criticism, I too have been an Orange customer for years; excellent connection, speed & reliability.

The new master looks like an NTE5 A master socket with splitter - though the outer casing is slightly different in design. I'm not sure I can spot the other one exactly, an LJU3 Master maybe? Here's a pic..

http://i49.tinypic.com/347wr9z.jpg

So..still two master sockets on one line?

Re savamac and above post about Orange... well reluctantly, at the moment I feel I have to sort of stand up for them. Jokes about the difficulties of understanding some of their English apart, I have to say their technical service is way better than when I last encountered it a few years back... when it was totally useless. In particular:

1) They answer the phone almost immediately once you've got through the computerised switchboard.
2) With one or two exceptions, they seem to understand what you're talking about pretty well, and respond sensibly not just with scripted answers.
3) Again with exceptions, they seem to have a reasonably good technical grasp - they understand what I'm saying (ie what Xray has told me lol!), and their suggestions are, if not yet effective, mainly sensible.

Nor am I by any means convinced the problem is Orange's fault. I'm keeping an open mind as to whether this is down to them, BT, both, or some other factor we haven't yet identified - though my view may change if and when we get to the bottom of it!

I do appreciate Xray's patience.... and now I've got this far, feel oblidged to keep posting as I know myself you sometimes google these type of threads years on when you have a similar issue, and it's soooo annoying if people don't post what happened! So if you're reading this in 2014..... I might even have 3mb/s by now lol!

Edited by deleted (Wed 05-Sep-12 17:51:33)

Oh and look - Orange said the speed would change. It has - it's now... slower.

Data Rate Information:
Stream Type Actual Data Rate
Upstream 1039 (Kbps.)
Downstream 1359 (Kbps.)

1359, down from 1461 on my previous data post. And showing as connected for just over an hour, whereas it should have been connected for over 6 hours.

Something seems to have happened - numerous log entries showing 'Possible DoS attack detected from 192.168.*.****(00:1e:4c:a2:15:76)' which is the IP address of a laptop according to our Orange page. It's not the laptop that's caused all the problem, as we only put it on the network yesterday, but don't know what that implies? (Laptop checks as virus free, is firewalled, and working fine with internet). Never seen log entries like that before.

In reply to a post by telnolies:

The new master looks like an NTE5 A master socket with splitter

Is that an ADSL splitter? Does it say "V10" on it?

It still might be worth connecting router to that socket's ADSL.

I still need you to dial 17070 from every socket you have and confirm they all identify as the same circuit.

Can we cut out the merits or otherwise of Orange for the moment and only stick to the investigation in hand? It's getting difficult to see the wood for the trees.