OFFER is a key word there. They made an offer to the customer which the customer accepted and that it becomes contractual. They would withdraw/amend the offer but that would only be for customers who had not accepted the offer.

Interesting slant!

The offer and its acceptance are the contract. The withdrawal of the offer, within its own T&Cs, ceases the contract.

EDIT: The offer was available until 2007 (that's what would only be for customers who had not accepted the offer). but it was not withdrawn until now

Edited by XRaySpeX (Tue 09-Oct-12 15:52:56)

In reply to a post by vimto_girl:

(As expected, phoning Orange Home is a nightmare, with their usual mix of lies, rudeness and disdain to the customer...)

Well then why on god's green earth would you want yourself or anyone you like to continue having their service with them?

In regards to your broadband contract, they are well within their rights to do this. You have no cause to complain about the broadband service.

With respect to your telephone contract you could consider that you purchased the contract based on the clause regarding free broadband and now that the have edited the terms of your service in such a way that it devalues it more than the increase in the retail price index said contract is now void as they have breached the terms / withdrawn from said contract.

You would need to raise this as a formal written complaint and have CISAS adjudicate as Orange WON'T back down, but CISAS may agree and allow you to leave your mobile phone contract early to facilitate your being able to choose another provider whom you consider to offer better value.

It's a worthwile complaint to consider but you'll have to fight tooth and nail.

I'd still expect to loose though, they only offered it as a free gift, no guarantees or contractual obligation on their side to continue providing the serivce.

For that matter, even paid for ADSL is a best efforts service - if it went down for three months but they'd been "trying to fix it" for that time technically you'd still be contractually obliged to pay.

This is why it makes sense to opt for a reputable provider, not the free / cheap option.

Remember, pay peanuts, get monkeys.

Be glad to be rid of one of the worst ISPs to ever muddy the face of British broadband services and thank your lucky stars that you've been given the kick up the rear you need to invest a minimal amount of spare change in a service that actually has a support structure.

Edited by deleted (Wed 17-Oct-12 04:44:06)

You don't have a clue what you're talking about mate, either when it comes to contract law or OFCOM regs for service termination or broadband services in the UK. just look at your ISP of choice! someone sure fell for the investing in network capacity marketing copy! Thanks for your input.

In reply to a post by vimto_girl:

You don't have a clue what you're talking about mate, either when it comes to contract law or OFCOM regs for service termination or broadband services in the UK. just look at your ISP of choice! someone sure fell for the investing in network capacity marketing copy! Thanks for your input.

You're just angry because you're losing your free broadband.

I am only clarifying the situation, not making the rules.

What's wrong with my ISP of choice? Do you think it is BE's fault that my speed is what it is? It's you dear that have a limited understanding.

My broadband speed is limited by my physical line length - I live on the edge of the citiy on a long line - and given my line attenuation of 49dB you can be guaranteed that in fact BE offer the fastest available speed on my line.

Why? Because only they allow the line to be configured with a 3dB noise margin and fast path. No other ISP in the land allows this any more ergo my sync rate would be slower than any other provider, even O2, as O2 force interleaving.

Did that make sense or just fly over the top of your head?

I know it's frustrating to loose your free broadband but seriously there's nothing you can do about it.

And whilst I am the last to want to come to Orange's aid - they are the scurge of the face of internet in this country - they are making a wise decision to give everyone just under eight weeks notice.

Why? Because even if CISAS find Orange in the right and rule against the complainant, Orange still get lumped with a £500 bill, which in this instance, wouldn't be fair, they're acting as per the terms their customer's agreed to.

Don't get pissy with the othe members of the forum just becase you don't fully understand what you agreed to.

In reply to a post by izools:

Why? Because only they allow the line to be configured with a 3dB noise margin and fast path. No other ISP in the land allows this any more

Not true! All BTw WBC based ISPs, incl. Orange, do this and, not only that, they do it auto, not with you fiddling around with your router.

BE provide the options to change these settings via the account web page - not required to change router settings. I wasnt aware of any WBC based ISP who provided that level of configuration without having to raise tickets etc (but | could be wrong).

The BE entry level product (BE value) doesnt provide that and the "BE unlimited" product that does costs £5.00 extra (and provides static IP). BE Value has a speed cap (12 Mb/s) so is great for those with longer lines.

Had BE for a few years and liked it a lot but they seem to be suffering due to Telefonica / O2 ownership

In reply to a post by greenglide:

Had BE for a few years and liked it a lot but they seem to be suffering due to Telefonica / O2 ownership

I agree with you Greenglide I also had BE for a number of years as it was one of the hottest ISP's around at the time but I dropped it like a hot potato..! like so many others did as it seems to of gone down hill big time..! and as you say it all points to the Telefonica / O2 ownership...!

Edited by deleted (Wed 17-Oct-12 17:06:22)

Even Sky can offer this now on stable lines as part of the DLM. No fussing.

Edited by ukhardy07 (Wed 17-Oct-12 18:22:32)

Yep they starved the network of investment.