In reply to a post by XRaySpeX:

Routers have absolutely nowt to do with email settings.

You have settings right. You don't need Outgoing authentication ON.
You can also use smtp.freeserve.net or smtp.freeserve.co.uk and probably some Wanadoo ones as well.

Perhaps the SMTP server was down for a while; that happens.

Of course they don't, that is not the point. I was trying to establish whether following EEs arrival on the scene and a 'forced' change of package which included a new modem, whether the SMTP settings had changed irrespective of the router that was being used.

SMTP settings are often different with quite a number of ISPs if you are using your own domain name and I have direct experience of that being true with at least two ISPs. OK historically the settings shown have worked, and you believe these to be still correct, but that might not be the case now.

SMTP servers do indeed go down but seldom for 48 hours or more. Using the existing router, I continue to receive emails off my own domain's POP server, but no longer able to send out emails via smtp.orangehome.co.uk - suggestions of whether it is a waiting game for the server to re-appear on line or if email client settings need to change would be more than welcomed.

POP3: Current settings are the credentials required to pick up emails from my own domain name's server. That works fine.
SMTP used is smtp.orangehome.co.uk with authentication using EE's logon and password via port 25. Previously OK, now times out.

Turning authentication OFF for SMTP isn't the magic bullet to start pushing emails through smtp.orangehome.co.uk once again, so does anyone know where the problem is and suggest a working solution?

In reply to a post by trolleybus:

I was trying to establish whether following EEs arrival on the scene and a 'forced' change of package which included a new modem, whether the SMTP settings had changed irrespective of the router that was being used.

If they do, it'll be a first! They are still accepting the Freeserve, Wanadoo and Orange POP3 and SMTP domains, and any Orange/EE user can use them interchangeably.

In reply to a post by trolleybus:

OK historically the settings shown have worked, and you believe these to be still correct, but that might not be the case now.

It is the case now! I am still using the Freeserve domains, and always have done, thro' many changes of package and routers, incl. Brightbox. Indeed I can swap any of my other routers back in and it makes not a blind bit of diff to email settings.

In reply to a post by trolleybus:

POP3: Current settings are the credentials required to pick up emails from my own domain name's server. That works fine.

POP3 works cuz it goes directly to your own domain's mail provider and has nowt to do with Orange/EE.

In reply to a post by trolleybus:

Turning authentication OFF for SMTP isn't the magic bullet to start pushing emails through smtp.orangehome.co.uk once again

I don't know what you mean by that! You don't need authentication ON simply cuz you are already connected to the Net via Orange ISP and it already knows who you are; so it has no need to authenticate you again. Having it ON makes not a blind bit of diff..

All in all, you are completely on the wrong tack about this. Maybe you spelt it wrong?

Why not try one of the Freeserve SMTP domains and see if that works?

Edited by XRaySpeX (Sun 27-Jan-13 11:31:43)

I don't get problems with Orange email servers not working, it has to be your settings. Orange settings as below.

Orange email settings
Your Orange dial-up and broadband email settings are:

username
Your email username takes one of the following formats:
yourname.orangehome.co.uk
yourname.wanadoo.co.uk
yourname.freeserve.co.uk
yourname.fsnet.co.uk
yourname.fsbusiness.co.uk
yourname.fslife.co.uk
yourname.fsworld.co.uk
Broadband customers please note: @fs should not be used in email, or webspace settings.

email address
Your email address is your choice of name, followed by the '@' sign and your email username, eg [email protected]
You can use as many email addresses before the '@' sign as you like, eg [email protected], [email protected]

server settings
email server: POP3
pop server (incoming): pop.orangehome.co.uk
smtp server (outgoing): smtp.orangehome.co.uk
secure password authentication: no

outgoing port number
pop: 110
smtp: 25

http://help.orange.co.uk/orangeuk/support/personal/2...

In reply to a post by E7er:

I don't get problems with Orange email servers not working, it has to be your settings. Orange settings as below.

Orange email settings
Your Orange dial-up and broadband email settings are:

username
Your email username takes one of the following formats:
yourname.orangehome.co.uk
yourname.wanadoo.co.uk
yourname.freeserve.co.uk
yourname.fsnet.co.uk
yourname.fsbusiness.co.uk
yourname.fslife.co.uk
yourname.fsworld.co.uk
Broadband customers please note: @fs should not be used in email, or webspace settings.

email address
Your email address is your choice of name, followed by the '@' sign and your email username, eg [email protected]
You can use as many email addresses before the '@' sign as you like, eg [email protected], [email protected]

server settings
email server: POP3
pop server (incoming): pop.orangehome.co.uk
smtp server (outgoing): smtp.orangehome.co.uk
secure password authentication: no

outgoing port number
pop: 110
smtp: 25

http://help.orange.co.uk/orangeuk/support/personal/2...

Those settings are probably OK always assuming you are using the email address provided by orange/wanadoo etc but WILL require tweaking, or a fundemental change to the SMTP settings, when using your own domailn name email address.

I would like to hear from someone using orange's SMTP who has this requirement and has no problems.To keep on saying authentication is not required is simply untrue.

Re: I don't know what you mean by that! You don't need authentication ON simply cuz you are already connected to the Net via Orange ISP and it already knows who you are; so it has no need to authenticate you again. Having it ON makes not a blind bit of diff..

Settings were OK and have not been changed. SMTP authentication is used for those occasions when NOT corrected the EE network, or don't you ever take your laptop out of the house?

I've used the Brightbox for well over a year now and have had no problems with it at all.
Setting up my e-mails was easy as well and i have my own domain name and just used the same setting as i used with my previous ISP - TT & Post Office.

I would add that i have to put 'auth' in front of my smtp settings when setting up my POP3 e-mail accounts as i have a business e-mail account and a personal e-mail running at the same time

Edited by deleted (Sun 27-Jan-13 13:30:46)

In reply to a post by millar_keith:

I've used the Brightbox for well over a year now and have had no problems with it at all.
Setting up my e-mails was easy as well and i have my own domain name and just used the same setting as i used with my previous ISP - TT & Post Office.

May I please have the SMTP setting you use? Obviously your personal details can be disguised. I use Microsoft Outlook 12. In particular whether you have authentication settings unticked and the port number used. Do you find those settings OK if not connected to EE?

Orange do not say you can use your own domain name as the email address, they say you can use any name before the @ sign.

[email protected]

I use e7even.com and tiscali.co.uk addresses with Orange.
This should help you...

server settings
My incoming email server is a POP3 server
Incoming mail (POP3): pop.anotherisp.com
Outgoing mail (SMTP): smtp.orangehome.co.uk

Incoming Mail Server
Account name: [email protected]
Password:
(Check) Remember password
Log on using Secure Password Authentication: no

Connection
(Check) Always connect to this account using
Local Area Network

Port number
Outgoing mail (SMTP): 25
Incoming mail (POP3):110

http://help.orange.co.uk/orangeuk/support/personal/2...

Edited by deleted (Sun 27-Jan-13 21:43:17)

My ports are -
incoming - 995
Outgoing - 587
My authentication settings IS TICKED

I even have my mail sent to my phone as well and again us the same outgoing settings

In reply to a post by E7er:

Orange do not say you can use your own domain name as the email address, they say you can use any name before the @ sign.

[email protected]

Well I have done so with all the incarnations to EE following takeovers and mergers. It is a VERY common thing to do and is technically known as Mail Relay. To make things difficult for spamers, non standard settings are frequently used for those wishing to use their own domain name. At the very least that has meant authentication to the SMTP server. Often very much more complex settings and sometimes a registration process with the ISP, e.g. BT.

If EE are taking the stance that I can no longer use their SMTP server for my own domain name then I clearly need to change my ISP!

Yes I could use a non EE SMTP server but that opens up a new can of worms.