Hi again,

I'll include the time connected now. I noticed that my link type has changed to Interleaved. What does this mean?

ADSL STATUS

This page shows information about your ADSL connection if applicable.

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 444 (Kbps.)
Downstream 6361 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 29.0 dB 6.4 dB
Line Attenuation 19.9 dB 36.5 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.8 dBm 0.0 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 155614 0
Fast Path CRC Error NA NA
Interleaved Path CRC Error 22 0
Loss of Signal Defect 0 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 170 0
Error Seconds 17 0
Statistics
Received Cells 5259641
Transmitted Cells 1051540

Time Connected: 02:04:13

In reply to a post by Holloway:

I noticed that my link type has changed to Interleaved. What does this mean?

DLM noticed your line unstable on Fast Path and switched to Interleaved, as Yarwell predicted, giving more, FEC, error checking and correction. Its main effect on you will be slower, double, ping times.

However, I can't see why you are only getting 6 Meg when you could be getting 11, unless EE has put you on some sort of banded profile; Up sync certainly is as it should be 888K.

Did you carry out my previous suggestions. particularly test socket?

EDIT: What speed did EE promise you? What speed does it say in your Member's Centre under "change your package"?

Edited by XRaySpeX (Sat 23-Mar-13 21:17:59)

I have noticed my ping has gone up from 20ms to 30ms.

Yes I did try the test socket and my main socket only has 2 wires in there anyway. Blue and white, and a dark blue. No difference in test socket.

The "Orange" member's centre (I'm not even on Orange!) says:

speed information

The speed estimate at registration or the speed we have measured on your line is 2.0Mb.

2mb is definitely wrong. When I ordered and they did a line check, they said I will definitely get between 11 meg and 18 meg!

Noise Margin
up 29.0 dB
down 6.4 dB

there is likely something in the house plugged into the phone line or there is an fault somewhere (noise down 6.4 dB on Attenuation 37dB line but only getting 4-6mb), you should be getting at least 10-15mb down and up to 800-950kb at least on the upload

all your speeds seem to be half what they should be

there are no other phone sockets in the house, is there any static or background noise when you pick the phone up (dial 0 or call some one) if there is any noise then there is an line fault somewhere , if not mite be time to call EE and have fun

Edited by leexgx (Sat 23-Mar-13 21:49:06)

In reply to a post by Holloway:

Hi again,

I noticed that my link type has changed to Interleaved. What does this mean?

Your noisy line has triggered the exchange Multi-service access Node (MSAN) to switch from fast path to interleaved path, this is to stabilise your connection, it is normal with line faults.

http://en.wikipedia.org/wiki/MSAN

http://en.wikipedia.org/wiki/BT_21CN

Edited by deleted (Sun 24-Mar-13 00:45:55)

There are other sockets in the house, but all have been checked.

I've made several calls and they're all crystal clear, no static, no noise.

I may have to call EE then...

but do they work when you take the extension plate off the master socket all your internal lines should stop working apart from the test socket

if they still work even with the extension plate off, then its more likely you have an internal line fault (there is not always noise not that we can hear)

No they don't, they stop working.

http://www.speedtest.net/result/2595332549.png

http://www.pingtest.net/result/78815832.png

Thought I would post these results too. So annoyed at the speed! Frustrating that I am not getting what I could potentially get.

I'll phone EE on Monday. Cheers for all your help, everyone.

In reply to a post by Holloway:

speed information

No, not "speed information", I said "change your package"? "speed information" is useless; it says exactly the same about my 20 Meg line.

In reply to a post by Holloway:

(I'm not even on Orange!)

All EE Fixed BB, incl. billing, is still managed on the Orange site for the mo'. EE is still locked into 4GEE only .

I can't find change your package anywhere.