In reply to a post by XRaySpeX:

Who is you landline provider? As RobertoS suggested report it to them as a voice fault w/out mentioning BB.

In reply to a post by kevmcfad:

I've checked my online account at my.ee.co.uk and it doesn't mention anything about speed.

As a matter of interest where on EE site did you login to your online account? My EE? Doesn't it take you to the same Orange "Your Account for home broadband" login page?

My landline provider is BT.

I access my EE online account via my.ee.co.uk the clicking on the "Broadband Login". After i login the address on the address bar is https://membercentre.orange.co.uk/MCPres/

You should be able to report voice fault to BT online, but it must be down at the mo'. Keep trying! I have used it a few times. BT's reporting and monitoring of voice faults is excellent. Hence I will always keep my line with BT for the sake of a few pennies.

In reply to a post by kevmcfad:

After i login the address on the address bar is https://membercentre.orange.co.uk/MCPres/

Ah,OK! That's exactly the link I gave you. Thanks! Orange site still handles all Orange/EE BB account stuff.

In reply to a post by XRaySpeX:

You should be able to report voice fault to BT online, but it must be down at the mo'.

By which I take it you mean the online fault reporting service was/is down. For someone not knowing what to do it's possible to read it as saying the user's phone line must be down.

For general information the OP has replied in the old thread saying

Just tried this and I can definately hear some quiet hissing. I've have problems talking on the house phone with louder hissing in the past.

Oh, come off it! You can be overly pedantic.

Come off what?

I was only recording here what he said the results of a quiet line test were, in a thread that probably only you and I know about.

It semed likely to be relevant to the other posters here.

I don't know, either, what I said that you consider pedantic. Maybe best PM'ed rather than derail the OP's thread.

Edited by RobertoS (Mon 15-Apr-13 11:38:20)

Well I called BT earlier who did a line check and confirmed that there was an issue with the line. They said the line would be fixed within 3 days. At 5pm a BT engineer turned up and after a while he informed me that there was a problem with the master BT socket. He replaced it free of charge (apparently it's covered under my rental agreement) and he said my broadband will gradually speed up over the next 2 days while a stable connection is established. Just done a speed check but it's still currently at 283kbps..

My downstream speed has stayed the same so I called Orange earlier and they told me to disconnect my printer and plug the brightbox into the hidden test socket behind the faceplate for 24 hours. After 6 hours the speed has still stayed the same.

And will do until the banding has been removed which bt wholesale or EE support can do

Hello Kevmcfad,

Please PM your broadband line details to me and I will have this escalated for you.

Regards