Ok
The guy also made me unscrew the Bt plate to try the test hole but I don't have one

Basically it is a matter of judgement.

If you do hear anything untoward, report it as a PHONE Fault to your Voice Phone Supplier.

Avoid mentioning Broadband, as it then apparently opens up the possiility of charges.

Ok thanks for the info
Phone suplier is also EE

In reply to a post by eckiedoo:

Basically it is a matter of judgement.

If you do hear anything untoward, report it as a PHONE Fault to your Voice Phone Supplier.

Avoid mentioning Broadband, as it then apparently opens up the possiility of charges.

Unfortunately a voice fault also "opens up the possiility of charges."

well i received a call today from fault management team saying there is not fault on the line , he also said i'm getting the right speed on the line 6.9 meg ,even though for the past 12 months i have been getting around 9.5 to 10.5 meg , i was a bit surprised since my ee account it says my line was measured at 12.5 meg
the guy said these figure were wrong as my line can support only 8.5 meg ( bt info)
he then put me through to customer service to double check my account speed ,the lady said maybe a new router might do the trick ( currently brightbox with orange logo on it ) and she also took my monthly payment down to 14£ a month ( all included) with another 12 months contract which i agreed.
i guess my connection is fairly solid so that's the reason why i stick to it however i wonder why the speed has gone down like this ?

This is the problem, from your previous post:

"Upstream 888 (Kbps.)
Downstream 8132 (Kbps.)
Operation Data Upstream Downstream
Noise Margin 16.1 dB 15.0 dB
Line Attenuation 17.3 dB 31.0 dB"

So yes, in a sense, EE fault management where correct when they said your line can only support 8.5Mbps but that is due, at least in part, to the downstream noise margin of 15dB.

Edited by 4M2 (Fri 25-Oct-13 20:39:50)