Done - deleted EE service IP addys - not mine -thanks.

In reply to a post by EEuser:

not mine

Surely they were if that was from your TBB speedtest profile.

EEuser
The variable download speeds look to be either high contention or net congestion - especially given the weekend evening times. Are there teenagers in your household? <jk> The issue I'm looking at is a lower than "normal for my line" connection/sync speed - I've not checked actual download rates in any depth, but the few tests I have run are close enough to the sync speeds to keep me happy.

Yes, your issue is congestion, not capping like OP. OP has slow sync; you have slow throughput.

Interesting that you say it started. I think, when Orange went to BTw. You may only be on a 20CN exchange. Perhaps not, your upstream is too high for that.

What exchange? Post your router stats?

Edited by XRaySpeX (Sun 26-Jan-14 20:21:59)

Operation Data Upstream Downstream
Noise Margin 6.0 dB 14.6 dB
Line Attenuation 21.2 dB 35.0 dB

Indicator Name Near End Indicator Far End Indicator
Output Power 12.6 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 2806 67
Interleaved Path CRC Error NA NA
Loss of Signal Defect 0 0
Fast Path HEC Error STR 6434 43
Interleaved Path HEC Error NA NA
Error Seconds 1239 52

Sorry not tabbed properly basically first figure first column. Is this what you wanted to see?

Router and service status
Configured Current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 1231 (Kbps.)
Downstream 7015 (Kbps.)

Any comments which might help much appreciate your interest.

EE User

Exchange Location Warwick / Leamington Spa. The Ip addresses when I looked them up on IP finder gave as Orange in Scotland and Warwickshire. When I have checked addresses before the nearer the location the better the service but this could be a red herring as I am not technical.

This weekend speeds slightly better than last weekend but way below the 10.0mbps between April 2011 to early December 2013

Sun 26/01/14 22:18
5.42 Mbps 5.90 Mbps 1.04 Mbps
Sun 26/01/14 22:08
5.91 Mbps 5.72 Mbps 1.04 Mbps
Sun 26/01/14 21:41
4.64 Mbps 5.68 Mbps 1.04 Mbps
Sun 26/01/14 20:23
4.91 Mbps 5.80 Mbps 1.04 Mbps
Sun 26/01/14 17:31
5.98 Mbps 5.87 Mbps 1.04 Mbps
Sun 26/01/14 10:18
5.99 Mbps 5.78 Mbps 1.04 Mbps
Sun 26/01/14 00:04
5.98 Mbps 5.92 Mbps 1.04 Mbps
Sun 26/01/14 00:03
5.99 Mbps 5.86 Mbps 1.04 Mbps
Fri 24/01/14 23:42
5.98 Mbps 5.85 Mbps 1.04 Mbps

Your speeds shown are running at around 82% of sync approx. which is normal.
Does your router show time up ( since disconnection)
From the download SNR appears you are being capped.
As you are BTW now?
can you run this test then diagnostics ( button at bottom screen )
interesting to know IP Profile and Min / Max speeds indicated for your line

www.speedtest.btwholesale.com/PerformanceTesterWS/home

EE is on BTw.

In reply to a post by flippery:

www.speedtest.btwholesale.com/PerformanceTesterWS/home

Does not compute! Use www.speedtest.btwholesale.com .

But is there any point? Last set of speedtests are, as you say, commensurate with his sync. So IPP is not restrictive.

Yes, his sync may well be capped; he should have about 11 Meg. But his main issue would seem to be slow throughput at peak times.

Received first helpful e mail from EE this morning saying technical would be able to help. After an hour on phone, no they cannot. Line speed limit seems to be 6 to 8mbps. No one can give me an answer why from April 2011 when Orange went to BTW I have received an average of 10mbps until early Dec 2013. All the usual stories about neighbours taking line capacity I have heard many times before. I have used BT speedtester on many occasions to prove TBB data. This morning it shows DL Speed 6.09 Upload 1.06 Ping 40.13 - Then Best effort the 6.09 compared to max ach speed 7.15 and acceptable range 2 to 7.15mbps. When I have had problems before I have turned router off and it switches to another IP address to provide and speeds aften vary. Recent expereince it links back to same IP. I have somewhere copies of previous speed tests which I will look out. Thanks everyone for all your help..