But there is NO upfront needed with Zen to get the £11.22 or contract tie-in. If you add NO call set up fee for chargeable calls and per second billing, it's hard to beat. For £17, not much more than rental elsewhere, there is a package giving 5,000 minutes per month, with NO 60 minute restriction to calls. Factor in quality UK customer service and it's a no-brainer. Being with Zen, I am in no need of links.

They seem to keep costs down by playing ignorant. 14 days in with a noise and error free 6.5Mb line banded to what I assume is 2Mb. Getting 1.1Mb connection. So far, been face with nothing but excuses, false promises or total ignorance of the product depending who you are talking to. So far, nobody appears to understand banding, either that, or they are taking the juice. A total tale of woe from start to finish which falls well short of a decent service. Promised yet another free month for the hassle, but I doubt it will come to pass.

In reply to a post by professor973:

They seem to keep costs down by playing ignorant. 14 days in with a noise and error free 6.5Mb line banded to what I assume is 2Mb. Getting 1.1Mb connection. So far, been face with nothing but excuses, false promises or total ignorance of the product depending who you are talking to. So far, nobody appears to understand banding, either that, or they are taking the juice. A total tale of woe from start to finish which falls well short of a decent service. Promised yet another free month for the hassle, but I doubt it will come to pass.

Send EE technical team a polite email requesting help for your home broadband connection, speed banding problem.

https://explore.ee.co.uk/broadband/email-us

http://help.ee.co.uk/system/selfservice.controller?C...

I am back down south now, but the person in question says EE are insisting on sending an engineer tomorrow, but can't see how that will lift banding on a quiet low-error line with iPlate and new filter, using master socket.

UPDATE:- I can honestly say, that Orange (EE) absolutely stink as a company. Just been speaking to the poorly sighted dyslexic lady 400 miles away, who has been totally conned and lied to by BOTH Orange and an Openreach engineer.
They refuse to accept banding. Engineer told her the problem was because someone changed network password, if you ever heard such rot. Then got on his mobile and conducted what I can only assume was a pretend conversation with someone in the exchange to "Reset" the router. he then left telling her she had "A 9Mb service" - Again total rot, as 41dB attenuation only equates to hooking up at 6.5Mb - BUT ... The bottom line is, that after a BIG struggle over the phone directing this lady into the advanced menu of the Brightbox, she is STILL looking at a 1.1 connection and probably a big bill. This tale of woe must surely be grounds for a fee-free exit. TOTAL [censored] service.

Edited by professor973 (Wed 19-Mar-14 11:16:47)

In reply to a post by professor973:

he then left telling her she had "A 9Mb service" - Again total rot, as 41dB attenuation only equates to hooking up at 6.5Mb

Eng is right! 41dB attn. on ADSL2+ does warrent an 8-9 Meg sync. The eng is talking sync speeds and you well know it. OR can neither be responsible for nor warrent throughput.

In reply to a post by XRaySpeX:

In reply to a post by professor973:

he then left telling her she had "A 9Mb service" - Again total rot, as 41dB attenuation only equates to hooking up at 6.5Mb

Eng is right! 41dB attn. on ADSL2+ does warrent an 8-9 Meg sync. The eng is talking sync speeds and you well know it. OR can neither be responsible for nor warrant throughput.

Tell that to KITZ Mr. Know-all. http://www.kitz.co.uk/adsl/max_speed_calc.php She should end with around 6,5 usable as all predictions show. I am fed up with your continuously snotty attitude to all I post and telling me what you THINK I know. How about you keep out of any threads I start. I expect you will soon dispute the engineer visit booked again for tomorrow, as even Orange are unsatisfied with the lying incompetent sub-contract moron that visited today, though I expect they suit you.

Please guide me to your alleged 6.5 Meg on Kitz:

In reference to www.kitz.co.uk/adsl/max_speed_calc.php:

Estimation of your maximum rate adaptive adsl speed

Downstream Attenuation 41 dB Approx Line Length 3 km

dslMAX (20CN) 6688 kbps IP Profile 5500 kbps

BT 21CN WBC & adsl2+ 8640 kbps IP Profile 7620 kbps

adsl2+ (LLU) 8640 kbps Throughput 7646 kbps

Makes no odds anyway as eng was talking sync only.

Why do you protest so much when the evidence nearly always proves you are blatently wrong? I refuse your kind invitation not to contribute to your threads.

Of course I prefer

http://www.coolwebhome.co.uk/calc/index.php?param=RG...

Expected speed at 41dB attenuation 4800Kbps to 6300Kbps if using ADSL
Expected speed at 41dB attenuation 7250Kbps to 11000Kbps if using ADSL2+

In reply to a post by XRaySpeX:

In reply to a post by professor973:

he then left telling her she had "A 9Mb service" - Again total rot, as 41dB attenuation only equates to hooking up at 6.5Mb

Eng is right! 41dB attn. on ADSL2+ does warrent an 8-9 Meg sync. The eng is talking sync speeds and you well know it. OR can neither be responsible for nor warrent throughput.

I have to agree with Prof. You do have an I am always right attitude even when wrong.
What does the BT wholesale speedtester say.
2Mb on a throughput that should be 6.5Mb shows somewhere the speed is being held back. What is the SNR which obviously has an impact on throughput