The lady in question did contact Andrew for help, posting router stats with many errors AND stats with NO errors after I changed the filter and fitted an iPlate. Quiet line test OK and using master socket 3dB snr on the BT Hub, though the Brightbox that has been in for a couple of weeks runs at the standard 6dB, so now a 1.1 Mb service on what seems a banded line. Just been told they are refunding a wrongly charged bill today plus ANOTHER five pounds, with a promise of yet ANOTHER free month from a level 2 supervisor. let's hope that unlike other statements it actually comes to pass, along with a better engineer tomorrow (more promises of no charge) !
Edited by professor973 (Wed 19-Mar-14 16:29:21)