No significant errors there. Let it run for a day or so and report back with same incl. Time Connected.

In reply to a post by Kail:

They sell the service as upto 17Mb/sec and claim I should get between 5-14Mbps on my line, then another part of their page says I can only get upto 8Mb.

17 Meg is just the advertising guideline of ADSL2+ technology for any user. About 8 Meg is all you should get.

In reply to a post by XRaySpeX:

In reply to a post by Kail:

If they can't even get copper ADSL right what chance have I of getting the alleged 32Mb they say my line will do on fibre?

ADSL speeds have no bearing on fibre. Former depends on line length from exchange while latter depends on length from cab.

Yeah, should be pretty obvious. Was not thinking when I said that. I'll post back with stats when I can.

Okay it's been at least a day. Current Stats...

ADSL Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 1055 (Kbps.)
Downstream 4595 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 5.8 dB 8.2 dB
Line Attenuation 25.9 dB 48.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.8 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 2922 383
Interleaved Path CRC Error NA NA
Loss of Signal Defect 0 0
Fast Path HEC Error STR 3641 224
Interleaved Path HEC Error NA NA
Error Seconds 1172 300
Statistics
Received Cells 11180462
Transmitted Cells 5844044

Broadband Type: ADSL
Broadband State: Connected
Internet State: Connected
Time Connected: 1 day 06:35:34
Downstream Rate: 4595kbps
Upstream Rate: 1055kbps

ThinkBroadband speed test, Download 3.9Mbps, Upload 0.9Mbps

BT Wholesale speed test, Download 4.08Mbps, Upload 0.84Mbps, Ping 40.63
Further diagnostics displays...
Download 4.08Mbps (Maximum 4Mbps) (Acceptable range 1.2Mbps-4Mbps) Profile 4.05Mbps
Upload 0.84Mbps (Maximum 0.83Mbps) Profile 0.83Mbps

I've had no re-syncs since I put the Bright Box on yesterday, still after 12+ days I'm limited to 4Mb when I was getting 6-7Mbps. I feel a pointless call to technical support coming on.

I'm also getting the same page loading problem that is mentioned on this thread. If you press F5 refresh then it loads but first time in takes an age or fails with a partially loaded page or won't load at all. Not sure what is causing that, probably unrelated but thought I'd mention it.

It's possible that EE has put you on a banded profile, see http://www.plus.net/support/broadband/speed_guide/br... but I'd expect your Down NM to be higher.

In reply to a post by XRaySpeX:

It's possible that EE has put you on a banded profile

Looked at that and maybe your right. However we have had a development...

I was pretty convinced that it was not a wiring issue as the slow speeds were persisting. So being off work today I removed the Bright Box from the test socket this afternoon and replaced the faceplate filter. It failed to connect, with a (slow) flashing broadband light. I logged into the router and the stats showed it as synced with the exchange but not connected to the internet. I tried to phone technical support and got a message saying no one was available and they hung up on me . After 10 mins the light settled to on, and I had internet connectivity. Stats...

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 1055 (Kbps.)
Downstream 5167 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 6.7 dB 9.0 dB
Line Attenuation 25.9 dB 48.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.8 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 41 32
Interleaved Path CRC Error NA NA
Loss of Signal Defect 0 0
Fast Path HEC Error STR 121 58
Interleaved Path HEC Error NA NA
Error Seconds 34 24
Statistics
Received Cells 189331
Transmitted Cells 59996

Broadband Type: ADSL
Broadband State: Connected
Internet State: Connected
Time Connected: 00:06:50
Downstream Rate: 5167kbps
Upstream Rate: 1055kbps

BT Wholesale speed test, Download 4.61Mbps, Upload 0.85Mbps, Ping 41
Further Diagnostics...
Download 4.61Mbps (Maximum 4Mbps) (Acceptable range 2Mbps-7.15Mbps) Profile 4.56Mbps
Upload 0.85Mbps (Maximum 0.83Mbps) Profile 0.83Mbps

ThinkBroadband speed test, Download 4.4Mbps, Upload 0.91Mbps

The Bright Box was synced at 5167Kbps for around 10mins before it finally connected so the synced time is about 16mins, while connected time is only 6mins50secs. Still on ADSL2+ and fast path. Notable change is that the sync is slightly higher and the BT wholesale diagnostics states I can get up to 7.15Mbps with the acceptable range 2-7.15Mbps.

So I'm guessing I might experience a few resyncs upwards if the line has stabilised from what ever the problem was?

Just a further note I ran the line checker test on the kitz site and under the RAG test it came back with...

adsl 1 linecode : GGEC
dslmax linecode: GEGEGEC

The C on the end meaning compatibility issue found. Going to the SamKnows site it said I have an additional service on the line which could prevent me from ordering a new ADSL connection. What could this additional service possibly be and can it interfere with my connection?

I think that just means there is a existing broadband service on the line. Therefore you'd need MAC code etc to order a new service.

What could this additional service possibly be and can it interfere with my connection?

It is your existing EE connection!

In reference to www.kitz.co.uk/adsl/adslchecker.php:

Examples are : Existing adsl connection,

Those linecodes ending in C are normal and are no interest to you as you want ADSL2+.