and sometimes paying peanuts DOES give you a better service (in terms of actual connection) than paying more for a so called 'niche' provider. My neighbour was suffering from peak time slow downs on Zen FTTC for the last 6 months...yet Zen refused to believe anything was wrong and were doing diddly squat about it. As soon as she moved to TalkTalk (residential) her speeds shot up to 75/19 day & night and she's paying significantly less in the process as well. Any TT support requests have been satisfactorily resolved by their OCE team. No doubt some folk will say good phone support is far more important than the actual quality of the connection itself LOL
One anecdote or even a collection of them doesn't disprove the premise.
Support-wise yes, cheaper ISPs will often have poor quality phone support but that doesn't necessarily mean their network performance will also be bad. After all, would TalkTalk have 4 million plus customers if their network perfomance was that bad? I take it you remember customers leaving Orange LLU in droves a few years back when their network was pee-ss poor?
Edited by deleted (Thu 07-Apr-16 13:14:35)
professor973 (fountain of knowledge)
Thu 07-Apr-16 17:03:04
The major ISPs, TalkTalk, BT and Sky all seem to have good backhaul and not slowdowns. So you can definitely pay very little and have a relatively good connection, although yes customer service may be lacking.
EE is not really one of the major ISPs, I must say the majority of issues I see related to peak time slowdown are with the smaller ISPs - Zen, EE, Eclipse etc.
Pages in this thread: 
Print Thread
