It�s plug and play you shouldn�t need to do anything in the router GUI. They ship configured to go.
It is literally a box you get and plug the wires in, nothing else needed.

The mode is fibre out of the box btw - not Ethernet.

Can you try a full reset and see does it connect in? To rule things out can you also change the broadband filter at the same time.

If that fails check your mode is fibre.

Failing all that you can rerun the migration wizard but it totally shouldn�t be required.

This simple, box arrives, plug it in. I just worry some settings have been changed in this whole process you have gone through.

Easiest way to ensure the factory reset has been applied, is to run it via the GUI. On first boot up it can take 5 to 10 minutes to connect. The reset pins often take a few goes to do a full reset.

Edited by ukhardy07 (Mon 27-Nov-17 21:24:11)

i guess setting up with wizard was the issue
i did a factory setting again
everything is back as normal, broadband are showing

will set up google DNS on router and test it for a couple of days and let you know

Try just leaving it for a while, it might be fine. It was setup incorrectly, no idea why it was working.
DNS may not be required at all.

Edited by ukhardy07 (Mon 27-Nov-17 21:46:27)

thanks for your help
i decided to keep google dns on
i get around 74 with good dns and 68 with EE dns and feels more stable too

i will keep you posted everyone and thanks again

Once a download has started the name resolution process is over, so should not make any difference to sustained downloads, bad DNS should just mean a delay in the start of a download

It shouldn't be set to Ethernet. That assumes a modem is plugged into the WAN port. It is missing the "Enable ADSL/Fibre auto sensing" box on the R.

In reply to a post by ukhardy07:

They ship configured to go.
The mode is fibre out of the box btw - not Ethernet.

Not entirely!

The mode is set to "Enable ADSL/Fibre auto sensing".

The username, if you don't overwrite it with your own, is set to readytoconnect@fs. This triggers EE to auto config the router to your actual BB username & pwd from its read-once set-up server. Does any know the official name for this server? Might be TR069? It is not the same as the CHAPS authentication server called upon every time you resync.

Edited by XRaySpeX (Tue 28-Nov-17 23:39:47)

TR069 is what I think you mean, ie. the auto setup system

Duh! Of course it is! Thanks.

Do you think it is TR069 that does initial factory-state set-up as well as the ongoing remote config & firmware updates?

Yes