EE 1.6Gb

Been with BT for several years now on their 900 / 110 package and see I can get the EE 1.6Gb service for a very similar price plus I have my mobile phone service with them.

What is the position regarding my contract with BT and moving to EE. Do I have to wait for my contract to end with BT or is there a kind of partnership between them where you can change providers.

Have emailed EE but no response as yet.

Any info kindly taken on board.

I phoned EE up as I couldnt do it online. I have18 months left on my BT contract and EE assure me that any exit fee's will be zeroed out.
Now I have had emails from BT saying I will owe them almost £500, so I called them again to check and they said again itll sort itself out once it goes live.
Im not unduly worried.
TBH if the whole things goes smoothly i.e. upgrade to 1.6Gb, Openreach coming to replace ONT and BT balance zeroed out I'll do the lottery as I really have no faith in large companies anymore. The only reason i dont actually care is I have a second full fibre line and indeed also a 5G backup. If this was my only line I wouldn't risk it at the moment as its early days for EE with this 1.6Gb speed.
There are reports of people upgrading online, so you never know!!

Edited by Rolandrat (Thu 14-Dec-23 21:24:48)

Since I made the initial post I have been on the phone to EE and ordered the 1.6Gb package.

They told me I am eligible for a further discount on my current data sim contract and I also have family members also on EE.

No exit fee's getting out of BT and got a date of 29th December for an engineer to come out and get my hardware ready for the extra bandwidth (what the hell that is I don't know)

Fact is my monthly bill is going to be around £30 less a month for my phone and internet plus I get the extra speed not that I need it.

Hi TIM,

Here's the main information about the services we've offered you as required by EU law. These documents will help you make a comparison between service offers so you can make the right choice for you.

Complete information about the services are provided in other documents.

Document one: Your contract summary
Services
Package summary

Broadband
• Full Fibre Busiest Home Bundle




Speed of the internet access service and remedies in case of problems
Broadband speeds
We predict you'll get the following speeds:

Your estimated download speed: 1620 Mbps - 1620 Mbps

Your estimated upload speed: 115 Mbps - 115 Mbps

Your guaranteed download speed: 1300Mbps

For more information on what to do if you're not regularly getting your estimated speeds, go to the 'Complaints and disputes handling' section in your 'Pre-contract document'.

Edited by busterboy (Fri 15-Dec-23 00:43:43)

Your estimated download speed: 1620 Mbps - 1620 Mbps

Your estimated upload speed: 115 Mbps - 115 Mbps

Your guaranteed download speed: 1300Mbps

"guaranteeing" ~80% of the headline download speed is an interesting decision...

That will probably be because if you use the supplied router.
The supplied router probably has a 2.5GBe port to connect to the ONT but only 1GBe ports for LAN.
It is also likely they claim the Wi-Fi of the router can do 1.6Gbps.
If you use you're own router with 2.5GBe WAN and LAN with a PC wired in with 2.5GBe you probably will hit 1.6Gbps.

Thanks
Dan

I was told the 1620 is simply 1800 minus 10%. Same ratio as the 900 advertised for the 1000 connection.

In practice you can get 1700 wired with a third party router, although a lot of real world sites can't keep up (one major exception being steam).

Edited by arfster (Fri 15-Dec-23 13:40:50)

The apostrophes in this thread <shudder>

Apostrophes?

Yeah Openreach provide 1.8Gbps down and 120Mbps up

Thanks
Dan

Heve you paid all you're fee's?