the point I agree with you is that MS should give a details report to the customer....

Which was my point. I don't believe however that users are automatically to blame. Falling for a phishing scam does not denote somebodies character.

Knowing a bit about PC's and letting that make you think you are brighter than them, does however.
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if user fall for a phishing they are stupid, not saying that people who know IT inside and out won't have stupid moments. I work in IT and I have had moments when I done something that I should have know better, but that my fault for my brain not kicking in when it should have.

the info is out there fore people to read and educate them selves but most don't that can't be MS fault

also if there was an exploint in XBOX live we would have heard about it, hacjers love hacking MS and bringing them down off their high horse but so far XBOX live stood their ground unlike the windows and IE software

can you not see our point that you are talking apples and oranges.

If users make mistakes that cause their account to get hack MS can't be help accountable however in Sony case it was their fault as the system they designed was flawed

Sony was a system vulnerability. The problem with xbox live is because it is associated with live id's and some people are idiots.

In reply to a post by Cobra001:

if user fall for a phishing they are stupid, not saying that people who know IT inside and out won't have stupid moments. I work in IT and I have had moments when I done something that I should have know better, but that my fault for my brain not kicking in when it should have.

the info is out there fore people to read and educate them selves but most don't that can't be MS fault

also if there was an exploint in XBOX live we would have heard about it, hacjers love hacking MS and bringing them down off their high horse but so far XBOX live stood their ground unlike the windows and IE software

can you not see our point that you are talking apples and oranges.

If users make mistakes that cause their account to get hack MS can't be help accountable however in Sony case it was their fault as the system they designed was flawed

So in other words you are clearing Microsoft of any liability based on what?

A few of the readers have automatically assumed that the victim has a role to play in this. How do you guys know this? Have you analysed the victim and all their hardware?

I love how a business that can't answer a simple question is faultless and never wrong (yes banning on Xbox is never wrong isn't it?).

I'm not trying to compare the two events. I was trying to point out that as an observer you can be as derogatory about Sony as you like. As a victim, the poster feels exactly the same about Microsoft. And so he should. Because he could suffer the same amount of distress as any of the 30 million individuals in the Sony attack. Being part of a smaller specimen doesn't lessen the personal effect any.

I'm not interested in Sony vs Microsoft. It's just I thought most of the rigamarole was related to PC gamers "looking out for their own". Obviously it was more about brand loyalty.

What is a shame though, is that a self confessed troll tries to invite other people in to attack the poster rather than the post. You know what they say. You can lead a horse to water, but a pencil must be lead.
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can you not see our point that you are talking apples and oranges.

No I can't. Because we are not talking about the technical issues. We are talking about the individual company's responsibilities to their customers after the event. Not what caused it. That is what the post was about. How he felt he was being treated after the event, not whose fault it was.

The smart money knows it can happen to anybody. Sony made it easy for them granted. But that wasn't the real mistake. The real mistake was making themselves the target in the first place.
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ok but from the way you tackled the topic its was sounding like you were maintaining that xbox was worse than sony

you comparing sony response to a major fault that was all over the news to MS response to non news based incident that effect a single user. They would be treated differntly. It would be better to review how sony treats user that have the account hicked on a singular basis as that would be a fair comparison

also MS are in a no win spot, if they turned around and said If you a report will cost you £150 but you get it refunded if you were not at fault, they would be hammered for that and users would not be happy.

Why should MS pay for extra work that not their fault which would then have to be passed onto the the user of the xbox live system.

quite simple, it would have made the news, MS is more of a target than Sony, there will be lots of people trying to find a flaw to exploit. It not something you could keep quite for long.

Just look how often IE and windows is updated because hackers have found a hole. Fact that tere are no report according to google (other than game cheats ) on xbox live means that it would be a safe bet it would be user fault

Not really, Sony didn't hit the news until 2 weeks after the event started...

Windows exploits are found so often now, it barely makes the news on tech websites.

In reply to a post by Gzero:

Not really, Sony didn't hit the news until 2 weeks after the event started...

Windows exploits are found so often now, it barely makes the news on tech websites.

That tends to happen when you have the number of users that windows does....