In reply to a post by time2die:

You have 12 months not 18 Swanny .

Buying a Console from a Supermarket ?

He's certainly entitled to try. Sainsburys is the type of company that might concede. A bit like John Lewis. No guarantees, but you don't get if you don't ask as they say!

what is interesting about this is that these consoles are supposed to read everything off the hdd, with the optical drive just been used for installation and DRM enforcement. So if a game is spitting out the disc after 10+ mins of playing (and I guess shutting down as a result), I guess these drives are actually been used more than just for installation and DRM.

Sony do have a repair service for out of warranty, you just have to pay for it, but will be cheaper than buying a new console.

In reply to a post by time2die:

You have 12 months not 18 Swanny .

Buying a Console from a Supermarket ?

not as stupid as it sounds actually, as nelly has said they tend to have customer experience as a high priority policy, and may concede even with no legal obligation.

Tesco once gave me a full refund for a brand new washing machine simply because I didnt like the installation.

Yeah its worth a Punt i guess,but i just don't see them giving him a replacement,they might tell him where to send it for repair and that will more than likely be Sony.

I took a Dyson Vacuum cleaner back to currys that was not fit for purpose,we only had it 12 days and you should have seen the fuss and confusion that arose when i arrived.

I actually spoke to Dyson direct before returning this product to Currys,they actually rang and spoke to Dyson before eventually agreeing to exchange it.

And that was a the latest upright vacuum from Dyson that worked on some carpets but not others,heads stop spinning as soon as it went on a carpet with any sort of decent pile,and you needed muscles like Arnold Schwarzenegger to push the dam thing...

Or wait for the 4.5 Upgrade

Yeah but that wasn't 18 month later was it.

In reply to a post by Chrysalis:

In reply to a post by time2die:

You have 12 months not 18 Swanny .

Buying a Console from a Supermarket ?

not as stupid as it sounds actually, as nelly has said they tend to have customer experience as a high priority policy, and may concede even with no legal obligation.

Tesco once gave me a full refund for a brand new washing machine simply because I didnt like the installation.

When have you ever listened to Nelly and Vice Versa

...they might tell him where to send it for repair and that will more than likely be Sony.

If he turns up in that purple hat, they might tell him he has 30 seconds to leave the building before they call the police.

nope, but you never know.

What I wouldnt do it just push it aside and buy a new one, that's insanity from my point of view. Especially as a 18 month failure of a part thats supposedly not heavily used would put into question the build quality of the product.

http://www.theguardian.com/money/2011/feb/05/how-lon...

Because manufacturers tend to give one year's warranty on goods, retailers will usually push you in their direction if the product breaks inside the first year.

However, SOGA provides cover for goods bought for up to six years � in England and Wales. This means if a TV fails after 13 months, you still have rights. Assuming the item has failed through no fault of yours, and it was "reasonable" to expect it to last longer � given its cost/quality � you should demand, under the Sale of Goods Act, that it be replaced or repaired by the retailed, not the manufacturer. Once the item is six months old, the onus is on you, the consumer, to show the item failed as a result of a manufacturing fault.

Worth a try