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Nothing wrong with AOL then

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apart from a comprehensive failure to diagnose the problem and sending out a BT engineer to a fault free line

"IP profile for your line is - 1500 kbps" - not difficult, really.

week before xmas-Is it your christmas lights ? Seriously ?

Hi

How do I do that? do AOL or BT need to do it?

Who is at fault here?

Thanks for the help

Steve

If it is your BRAS profile that needs resetting, you have to contact AOL to ask BT to do it - you can't ask BT yourself
If your BRAS has lowered due to you having sync problems, it should reset itself within 3 days as long as your problems have gone away.
Do you know any reason why you may have sync problems, new sky box, dect phone, etc??

BT need o do it at AOL's behest.

Hi

Thanks for the reply all the help you guys are giving me.

I can't think why I would have any sync problems, I havent changed anything.

Thanks again

Steve

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"IP profile for your line is - 1500 kbps" - not difficult, really

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Too difficult for the BT "engineer" to spot

he was sent to look at a wiring fault.