AOL problems

Im reaching the end of my tether with aol now.

I'm on the 8meg service and all has been ok since june, about a week before xmas my speeds starting dropping and now I can only get 1.4mbps, I have called aol numerous times who keep going through the same dumb questions like firewall questions etc, I am 100% certain the problem is not my side, I have tried 3 computers, 3 different routers and 3 filters and with each my download speed is 1.4mbps.

Anyway they eventually agree to send a bt engineer who came this morning, no problem with my line he reported but I still have the same problem and aol don't have a clue, what can I do next?

Thanks for any suggestions

MAC & migrate ...

I can't, i'm only 6 months into a 12 month contract

Check your speed on the BT speedtest which bypasses your ISP - it may point to a problem with you or your exchange.

Plenty of good advice here: http://www.kitz.co.uk/adsl/slowspeeds.htm

Edited by movie (Fri 29-Dec-06 14:37:06)

Is it just your download speeds that have dropped, or is it that your sync speed has dropped as well?

I'd pay it off if I were you. But then I'm not.

I have been to the setting in the router and my downstream is still showing as 7616kbps.

I have been on www.speedtester.bt.com and get the following results.

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 1500 kbps
DSL connection rate: 448 kbps(UP-STREAM) 7616 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1374 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

your Bras profile needs to be reset.

dont forget it may just be contenion on your exchange as the kids are on school holidays. My Aol connection dropped to those sort of speeds for a short while but now im back to my normal 830kb/s

In reply to:

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IP profile for your line is - 1500 kbps
DSL connection rate: 448 kbps(UP-STREAM) 7616 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1374 kbps

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Nothing wrong with AOL then - it's BT's ADSLMAX that's giving you problems

In reply to:

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Nothing wrong with AOL then

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apart from a comprehensive failure to diagnose the problem and sending out a BT engineer to a fault free line

"IP profile for your line is - 1500 kbps" - not difficult, really.

week before xmas-Is it your christmas lights ? Seriously ?

Hi

How do I do that? do AOL or BT need to do it?

Who is at fault here?

Thanks for the help

Steve

If it is your BRAS profile that needs resetting, you have to contact AOL to ask BT to do it - you can't ask BT yourself
If your BRAS has lowered due to you having sync problems, it should reset itself within 3 days as long as your problems have gone away.
Do you know any reason why you may have sync problems, new sky box, dect phone, etc??

BT need o do it at AOL's behest.

Hi

Thanks for the reply all the help you guys are giving me.

I can't think why I would have any sync problems, I havent changed anything.

Thanks again

Steve

In reply to:

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"IP profile for your line is - 1500 kbps" - not difficult, really

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Too difficult for the BT "engineer" to spot

he was sent to look at a wiring fault.