Oh Dear
Don't forget 3rd Class - ParcelFarce where they shove a card through your postbox without ringing the bell inviting you to go round to their place anything up to 40 miles away to collect or spend 3 hours on a phone that never gets answered trying to arrange redelivery.
Do they really think they have a good brand name they can use to resell umpteen services on commission? Perhaps if they concentrated on their core business it wouldn't be so dire.