I have just found that apparently Freedon2Surf now belong to Tiscali. Reference my earlier post asking if your ISP was Tiscali/Pipex/Nildram.
It seems to me you have probably been transferred to a Tiscali LLU connection. This involves your telephone line being disconnected from a BT DSLAM and re-connected to a Tiscali DSLAM. The voice part is then routed from the BT phone system through that DSLAM to get onto the line.
Looks like a problem there!
The general advice and feeling seems to be that the best thing to do if you are on Tiscali LLU is to migrate away. Unfortunately many ISPs charge for a migration in from LLU. Don't you just love Tiscali?
ISPs you could move to include Newnet who I don't think charge for an LLU migration in, and freeola who only charge �9.99 and a first month cost of �9.99.
Bob: BT Broadband >> Prodigynet >>
Newnet Lite.
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