It is suspicious that the exchange(s) are Pipex LLU, but doesn't prove that is the problem.
You might both find that there are threads in the Pipex forum on this site that give a tracert to try. Certain items in the tracert show whether you are going through the Tiscali/Pipex LLU system or still on the BT IPStream/Datastream system.
Bob: BT Broadband >> Prodigynet >>
Newnet Lite.
Purple Cloud for email, web space and domain.
Edited by RobertoS (Sun 24-Aug-08 17:21:36)