Tagging

Help
I'd love to be a broadband babe but am still a dail up frump as I've been caught in the tagging trap. Here is my tale.....On the 31st August I decided it was time to get with it and ordered bt braodband it was due to go active 22nd Sept....however I had a change of heart (another tale) and cancelled my broadband order on the 1st Sept.....or at least that is what I thought....I still recieved updates from bt engineers and a home hub....lots of phone calls to bt throughout September and early October and I was finally told no I was not a bt broadband customer but yes they had not cancelled it all properly and the technical part had gone ahead. Uhhhhh. But no they couldn't remove the tag as I wasn't their customer.....my prefered provider, who I use for my calls tell me they can't remove the tag as it seems to their ps or pp system to be an active tag... I've talked to ofcom twice now who are talking to bt and who they say should get in touch with me but not a lot is happening. Getting pretty desperate to the point that I am writing on a forum which I have never done before!!!!! Hoping guys and girls that you can give me some pearls of wisdom.
Thanks
Headbanging on wall......

Which ISP are you intending to use for broadband? It is their responsibility to get the tag removed.

Hi helpful John 2007
Have been told by ofcom that if its an inactive tag that my new provider...onetel can remove the tag but if active it is different. Onetel is consistently giving me the impression that its an active tag and that they need a mac code...including 3 guys from what sounds like the technical department. I can't migrate according to bt as I am not a customer and they would have to make me a customer to give me a mac code.....reallly don't want to do that!!!!!!!!!
Thanks
Banging head against wall

I'm not familiar with onetel. I believe some ISPs are better than others at getting tags removed but don't know which, hopefully someone else does.

Onetel is pwned by Talk Talk

Hi Guys

I am not closed to the idea of using another isp if you are aware of others that you think might get the job done for me because I am heading towards my two month mark of head banging and my walls wont cope for months on end!

oh and yes onetel is part of talktalk

Too much banging I got my name confused last time

Headbanging on wall

ps this is so slow on dail up.....please can I surf soon

Which exchange? See http://www.samknows.com/broadband/search.php

Hi John 2007
SMKBN

Looking for one with a 12month or less contract

thanks

headbanging on wall less as feel i have friends who listen

Pity, no LLU (i.e. no operators other than BT wholesale).

I'd be tempted to approach (e-mail or phone) one of the decent monthly contract ISPs such as NewNet, IDNet, Zen, AAISP and specifically raise the tag problem. See if they have any magic solutions (or at least words of comfort).

Hi,
I know this has been said before, but a tag regardless of type is the responsibility of your new ISP to deal with. We do get this a lot, not as often as we used to. Some are easy to deal with others are a little trickier, but all ISP's get access to a BT TAG team, and it is them to sort this out for you, not for you to be doing their work for them!

BT

As vivaciti has responded it reminds me that they may have a package suitable for you and I think they offer monthly contracts.

Thanks guys

So glad I popped in to moan. You have helped to clarify who is telling me the truth and who doesn't know what they are doing. I will investigate the names John 2007 gave me another day and I take on board vivaciti's words too....I really don't think its my job to sort this out but when you feel stuck in a loop between two providers and have spent hours on the phone about it.....its hard to sort out whose problem it is and if anyone is going to bat for you.....thanks for all your pearls.....as i said before it helps to know someone cares....will get back to you all at some point to let you know the outcome....hopefully I'll be surfing before too long and can visit again....

Head nodding hopefully

Hi Guys

I thought I would update you. For those of you who don't remember me I was in a tagging nightmare back in Septmeber and October and I asked for your advise around 21st Oct. Well I was detagged courtesy of a helpful team at idnet a few weeks ago and I am now surfing away on the waves wirelessly. What a fab new world I have entered. Everything is so fast and flexible now. So thank you, thank you, thank you for all your wisdom and Happy Christmas to you all.

Head covered in smile and no longer banging

Post deleted by RobertoS