What do I do?

To get you in the picture, I live in a small village away from the nearest town, I have been happily on Sky Broadband for about 1 year now I get just over/ just under 2mb, my dad has now cancelled Sky due to us not using it anymore. (We are going for a quad LNB and Freesat).

I have been with Zen, IDNET and now Sky over the past few years and have always got a 2mb speed which I have been chuffed with, I want to go with O2 Broadband but I am just a tad over their line limit (well to BTs database anyway). They won't give me a broadband connection so what do I do?

I want O2 Broadband because I have heard good things and I am an O2 customer and £7 a month does not sound to bad at all, is there anyway around this to get O2 Broadband?

Have you tried putting your number into O2's website and seeing what packages it offers you?

Whatever it offers, do not order it!

If it says Standard/Premium/Pro then you are OK, but then you must clear cookies in your browser then order through TopCashback or Quidco to get £50 cashback. You still get three months free.

(If you haven't used Quidco this year they take £5 of the cashback, TopCashBack give you it all).

If it only only offers O2 Access then see if yopu can post your line stats for us, see here for help if you need it.

We can then tell you whether you might persuade O2 sales to take you on. Some of them do and some don't, and it can be easier with the stats. That way you get the three months free but no cashback.

Find your exchange using samknows and post a link to the result. That might show us some alternatives, though not at £7.50 .

it just says I can't get anything and when I rang up they said my line was just over the length they allow.

WHat exchange are you on?

Edited by vivaciti (Wed 18-Nov-09 16:14:39)

If you find those line stats it might give us something for you to tell them. Several people have been told the same as you but with a bit of persistence have got connected and everything is fine for them.

Some staff are more helpful than others.

The OP says they are in a small village away from the town, which suggests O2 Access rather than the LLU offering. If so, they will be paying something like £17/18 and not t £7 or so.

If that is the case, for that sort of money (depending on usage), the OP would be better going with someone like iDNet, Zen or Newnet, as O2 Access doesn't have a good rep at present.

I'm partly assuming the OP has already checked the exchange is enabled, but also asked for the exchange details earlier, both to be sure and to see what else may be available.

The fact that the O2 rep told the OP that the line is just too long also indicates that LLU is available, and the Sky sounded like it was LLU.

I completely agree with you about Access - see my earlier advice to the OP.

Here are my line stats: http://imgur.com/KpJk7.jpg

Billion Router

My exchange is here: http://www.samknows.com/broadband/exchange/CMLGS

Is there anything specific I should tell these sales people on the phone, I mentioned that the line has always managed at least around 2mb on Sky and the others.

Thanks for all the input!

I see what you mean . But you must be able to get better stats at times, as the downstream 1824kbps contradicts what you say about getting 2Mbps a lot of the time. Was your last connection while it was dark? It can make a noticeable difference. Daytime connections are always faster.

Have a look at this page on my website. It may improve things quite a bit.

While you have the master socket open try connecting through the test socket on the wall at the back in the pic. And don't use a phone extension cable! We should see your best possible speed that way (connecting in the daytime).

Don't give up hope about O2 yet .

Also, how much is your Dad willing to pay? Sky was dirt cheap and there's only one other like that. But not as good.

I presume the website is simply saying no to you?

Have you said you are well aware that you will not get the fastest speed from their products, but still would like to order.

If you get nowhere, then email me [email protected] and I'll pass you through the channels to see if they will accept the order, even though its a long line.