Did you mean to title this post "Open Retch"? is it a reflection of the service you've received?

In reply to a post by zebedeee:

Three months after BTO allegedly spent £10,000 renewing cables locally, my neighbour's phone is crackling again. So far, BTO have sent three blokes (I refuse to use the word engineer) out to fix it, and it's still crackling. The last bloke seemed to think that the fault was due to an overhead cable that was replaced in December 2009. Seems that TDR's are in short supply again ? I agree - they are a bunch of MUPPETS !

Are you running a book on how long it will be before they swap the neighbours noisy pair with yours? Given your history with BT it must be a question of when rather than if.

In reply to a post by RandomJointer:

So total time to fix a failed business connection = 29 hours.

You wouldn't see a doctor that quick.

Beg to differ - but in response to patient anger and complaints to the health authority here our Group practice has introduced the novel idea of same day appointments - providing you accept whichever GP you get given. Amazing what the modern age can produce huh? But more on topic - I have not been impressed with the attitude of BT to faults, especially intermittent ones. Strange to think just 15 years ago I was so impressed with the Customer handling at BT I moved from cable. I wish I had an option to move away where I am now!

so this thread = a cp takes 29 hours to replace £100s / £1000s worth of equipment in exchange for a service with no sla. therefore the local loop operator is teh [censored]?

1. your blaming the wrong people.
2. engineers dont carry dslams etc around in their back pocket.
3. if 29 hours is too slow stop being cheap and pay for an sla or leased line.

the way some go on you think they had been waiting for an ambulance.

zeb - why dont you arrange to be onsite when the engineer calls and then you can show him how to locate the fault seeing as it is so easy?? you can even show him how to use the tdr.

In reply to a post by RandomJointer:

So total time to fix a failed business connection = 29 hours.

You wouldn't see a doctor that quick.

A doctor wouldnt bill you for over a days worth of service you didnt have.....

Seriously what is it with the stupidity in BT defending on here.

In reply to a post by mattpearce79:

Did you mean to title this post "Open Retch"? is it a reflection of the service you've received?

Paying for over a days worth of service which you do not get and any messing up to your business that day plus of missing service causes would make me retch also.

Totally fair Post title IMO.

Edited by deleted (Fri 19-Mar-10 17:16:09)

If losing one component of any business means losing money, you have a backup plan, be it an alternate network connection, or insurance if a critical member of staff was to break a leg for example.

Do the electricity firms provide compensation if no power for a day?

As has been said you can buy a SLA that gives you better response, many choose not to and assume there is no need.

GP Appointments within 48 hours = 80% - source DoH GP Patient Survey.

Openreach LLU Standard Care Faults Cleared within 40 hours = 91.8% MPF and 95.2% SMPF - source Openreach KPIs week ending 7th March.

So clearly Openreach are performing better than GPs in a shorter lead time.

It is also worth mentioning that Doctor's 48 hours do not include weekends and that Openreach figures relate to cleared faults rather than appointments.

For example it would be interesting to compare Openreach repair times against NHS heart, cancer or hip repair lead times.

Do the electricity firms provide compensation if no power for a day?

Yes. You can claim £25 after 24 hours of no supply and £25 for every 12 hours after that. ( claimed quite a bit this winter.)

Edited by deleted (Fri 19-Mar-10 17:36:02)

In which case if its important take a broadband SLA that offers something similar.

Of course nothing stopping a retail provider offering compensation, but with small profit margins on broadband, gestures of good will are small.

If the fault had lasted a week with no service, I'd entertain the annoyance more, but fix in 29 hours is actually pretty good.