Open retch standards

One of our business broadband lines went dead yesterday. Voice was fine but we don't normally use it for that anyway.

Today it's still dead so we tried to chase it up. That took nearly an hour (the usual reason 'not the right reference number' 'we don't deal with broadband' yadda yadda yadda).

Eventually we get through to the engineer and apparently the reason it's not been fixed yet is that they don't have a spare line card at the exchange. Now okay Bicester ain't the biggest city in the country but..seriously how can you not have a spare line card?

Stupid muppets.

Edited by Andrue (Fri 19-Mar-10 12:19:04)

Sure they didn't say "spare Lion Bar"?

Line cards for the DSLAM carry a lot of ADSL lines, and exchange engineers do not always have ability to do this, question is this, is just your port or a whole line.

As for getting through to engineer - whose engineer? The broadband fault should be chased via your broadband provider.

Three months after BTO allegedly spent £10,000 renewing cables locally, my neighbour's phone is crackling again. So far, BTO have sent three blokes (I refuse to use the word engineer) out to fix it, and it's still crackling. The last bloke seemed to think that the fault was due to an overhead cable that was replaced in December 2009. Seems that TDR's are in short supply again ? I agree - they are a bunch of MUPPETS !

Openreach don't do line cards.

In reply to a post by MrSaffron:

Line cards for the DSLAM carry a lot of ADSL lines, and exchange engineers do not always have ability to do this, question is this, is just your port or a whole line.

As for getting through to engineer - whose engineer? The broadband fault should be chased via your broadband provider.

They did. That particular line is provided by BT Broadband. It's a special dedicated line that one of our staff members needs. He'd already spoken to them twice the day before when they said they were investigating.

Anyway the line came back about half an hour ago. So total time to fix a failed business connection = 29 hours. I know there's no SLA involved but that's seems pretty pathetic to me.

In reply to a post by RandomJointer:

Openreach don't do line cards.

They don't? Who does?

Whoever the kit that needs a line card belongs to.

So total time to fix a failed business connection = 29 hours.

You wouldn't see a doctor that quick.

A lot of the business lines that BT Broadband sell are just consumer services, with a VAT invoice attached.

There are SLA options available to give 4 and 8 hour response times. Often have to go to a provider other than BT Retail to find out about these options.