New BT Line installed early

I had an appointment for the 10th of September for a new line install, a week ago the engineer turned up and tested the line and it was active and working. I've tried several times to get the order closed early so that it would show up on the availability checker and so I would be able to place an order for broadband.

I've been promised several times that it would be closed before the 10th but it hasn't happened.

It's a joke, why can't they simply call someone at Openreach and get them to check the box that completes the order?!

In my opinion BT Openreach are a joke.
I've been without BB for 7 weeks due to their fault. My ISP (F2S) is also useless as they can't seem to get Openreach to react.

Just got off the phone again from a lady at BT, she spoke to Openreach and the order will be closed today...

We shall see.