Line Rental Issue

Please could somebody take pity on my ignorance and educate me a little bit.
I am a customer with tiscali, now talktalk.
There was a problem with my broadband, intermittant periods of working and then it completely stopped. A talktalk guy came out and said there was a problem with the line. So a week later bt came out and reconnected the wires coming in from the street to the roof and this got the internet running, temporarily. He said that the wiring in the house needs to be replaced, this would take two days and to let talktalk know of this. The line is old so he had temporarily patched it up and that sooner rather than later the wiring would fail again. Also that to do the work it would cost me. Now talktalk has said that bt have said the problem has been fixed and resolved. I told bt to contact me about rewiring but have heard nothing back.
Am I liable for the costs of rewiring? I presumed that's what line rental was for, thus making talktalk responsible for all costs.
Please help

BT are responsible for the connection from the exchange to your master socket. You are responsible for the connection from the master socket to your router and all your phones etc in your house. You can pay BT, or anyone else, to fix your wiring.

Does your master socket look like the one on the left, or the one on the right, on this page?

when the internal was fitted in the house, if it was done to spec and never damaged or altered it should still be fine. its installed in the premises under the agreement that the homeowner will take reasonable care of it, this is why folk often get charged because more often than not it gets altered or damaged at some point.

you need to post some details regarding the wiring and pics if possible to allow us to give you any assistance.

Have I correctly assumed that the master socket is the socket that I plug the adsl filter and so on into?
My master socket is the one on the left of the page.

yes that is the master, however you should have a filter in every socket which you have a piece of equipment plugged into

In reply to a post by suffolksquire:

Have I correctly assumed that the master socket is the socket that I plug the adsl filter and so on into?
My master socket is the one on the left of the page.

The master socket should be the first socket to which the incoming BT line is connected.

Other extension sockets, if any, should be daisy-chained from the master and should be disconnected when the faceplate is removed as shown in the picture.

The test socket is shown behind the faceplate. When fault-finding, you should be able to connect the router to the test socket in the knowledge that all extension wiring is disconnected, and not causing any problems.

I spoke to a chap from BT today and he said that I am to ask for a rewire of the whole house. Should this cost me? Or should BT pay for this?
Thank you everyone for your help,

BT will charge for any remedial work beyond the master socket. This wiring is the customers responsibility.

In reply to a post by suffolksquire:

I spoke to a chap from BT today and he said that I am to ask for a rewire of the whole house. Should this cost me? Or should BT pay for this?
Thank you everyone for your help,

Your line rental pays for the connection from the exchange to the master socket. Period! Anything your side of the master is your problem and you would have to pay. As has been said before in this thread.

Do you use any extensions, and if so, what is on them?

I find this tale quite incredible to be honest. It doesn't sound at all like a BT engineer talking in the first place, as your internal wiring is certainly nothing whatsoever to do with TalkTalk, and who was this second BT guy? What did you tell him to get that response?

Something smells fishy to me. If you answer the questions we may be able to suggest soemthing better. At least you have the right sort of socket for us to work from, and the connection to that from outside is TT's responsibility.

In reply to a post by BatBoy:

Other extension sockets, if any, should be daisy-chained from the master

And/or star-wired from the master.

you may be charged for any damage to the wiring before the nte as well, even if it was damaged by a previous occupant.

On christmas eve a talktalk engineer came out and said it was a line problem. This was reported to BT and a week later someone from open reach came out, did some meddling and got the internet working. He said that I needed to rewire and this would cost. He was meant to get back in touch with a price but have not heard back. I told talktalk about this and that there was still a problem with broadband as eventually the quickfix will fail as we need rewiring. Obviously hoping they would cover the cost as we pay line rental to talktalk on that line.
Forgot to mention that there are two lines as we have an ex-directory number which the broadband runs off, and a regular bt account on the other line.
Earlier on this week somebody from open reach popped by when I was at work and told my cleaning lady that I was to ask for a rewire. I wondered whether they were running tests on the line outside and concluded that all is well there so it must be my house wiring? Its quite a tale!
Then today another guy from open reach came by and told me that if there is a fault on the line then bt will cover the cost of the rewiring. But if they cannot find a fault I get charged for the visit, £80 or so. This engineer said that he couldn't hear any noise on the line but there may well be a fault further along that bt would have to find.
I know that the house has not been rewired in at least 25 years. There is definately a fault somewhere because the internet was completely [censored] for 2 weeks but has been fine since the first open reach guy meddled with something.
A complicated nightmare haha.

i am curious to why you have had so many spurious visits from openreach.

they dont work that way,

I have no idea, I have just put it down to holiday period and bad communications!

i would also have thought if talk talk went to the hassle of sending out an engineer he or she would have been in a position to rewire your house, otherwise whats the point. providing he only worked beyond the nte

yeah, that would of been ideal. unfortunately the guy from talktalk was only there to establish whether it was a fault of me and my equipment or the line. no fixing beyond computer stuff.

Post deleted by billford