switching from orange to sky 2moz

Hi there was wondering if anyone could help. im switching from orange broadband to sky broadband 2moz sky say i can get 10-20 meg on my line but i only get about 6 with orange?

i have posted my stats two see if that helps

ADSL firmware version : A2pBT009c1.d17d
Connection mode : ADSL2
Type : Fast
Noise margin (dB) : 9.8
Attenuation (dB) : 38.5
Attainable download rate (kbps) : 5804
ADSL status : Connected [0]

Downstream Upstream
Rate (kbps) 5770 605

The attenuation says you should getting between 8Mbps and 11Mbps now, so at 5770kbps something is very wrong.

You are also on ADSL2, where normally we would expect ADSL2+. Again, something strange.

On ADSL2+ on Sky you should get a bit more, but your maximum possible is 12Mbps.

There is a slight chance the problem is with the Orange equipment at the exchange, but it is more likely it is at your end. If it is at your end then you will probably not see any improvement until we find the reason you aren't getting at least 8Mbps now.

What have you got connected to your phone line as well as the broadband, and does everything go through a filter or does something connect direct to a phone socket? Particularly Sky boxes and phone-connected burglar alarms.

If there are extensions, were they installed by the builders or don't you know?

Has it ever been better than 6Mbps?

You are also on ADSL2, where normally we would expect ADSL2+

their LLU was originally ADSL2 only IIRC, may be a legacy account (like I keep finding people on 1152/288 IPStream).

Ahh, thanks.

Still rotten connection speed though.

Hi, you will only get maximum 6024Kbps with ADSL2. Do you have Orange LLU at your exchange? Demand to be on Orange LLU and you should then get about 11695Kbps Downstream.

Check Line Speeds

Check Exchange for Orange LLU

Hi there Rob

Im on orange llu. i am plugged into the test socket i have also changed the filter over.

Orange say i can only get a max speed of 4.5meg so are they capping me?

Roll on the 2moz 13/01/2011 sky

Will get i get the full speed with sky llu or do i have to wait 10 days?

I have just turned my orange livebox on and off and i getting a bit of a higher speed
ADSL firmware version : A2pBT009c1.d17d
Connection mode : ADSL2+
Type : Fast
Noise margin (dB) : 10.1
Attenuation (dB) : 40.0
Attainable download rate (kbps) : 6546
ADSL status : Connected [0]

Downstream Upstream
Rate (kbps) 6502 605

its the anonymous person from the post i have just signed up with a user name

In reply to a post by yarwell:

their LLU was originally ADSL2 only IIRC

No, their 8 Meg packages were ADSL Max originally, uprated to ADSL2+ when they went LLU; all their 20 Meg (LLU) packages were ADSL2+, of course. They never had any in between packages.

I def saw ADSL2 on their LLU at a time when there was no mention of faster than 8M products.

"Wanadoo began deploying an LLU network in late 2005 to offer 8Mbps ADSL ahead of BT Wholesale's IPStream Max launch in February 2006." - samknows.com

'twas a while ago.

In reply to a post by E7er:

Hi, you will only get maximum 6024Kbps with ADSL2.

Where do you get that from?

Do you have Orange LLU at your exchange? Demand to be on Orange LLU and you should then get about 11695Kbps Downstream.

I think the default target noise margin on Orange LLU is 9dB or 10dB. 11695kbps would only be on a very clean line with 6dB target margin.

The farina line speed checker is very good, but according to the writer is designed basically to estimate speeds on upgrade from ADSL. Though like you I have used it sometimes for ADSL2 and even existing ADSL2+ connections, to see what it says.

Connection mode : ADSL2+

it's not fixed to ADSL2 then, and gained 700k going to 2+

Better than before, but still a long way from what you should be getting.

We'll see how things are on Sky . There is a DLM system, but I don't think there is a 10-day training like with BT-based ISPs. But don't start doing lots of reconnections to see if things can improve, as even though an occasional one may be faster the overall effect can only be to make things worse.

I would still like to know about what you have on the line, as per my earlier reply to you.

Hi again rob thanks for the reply, i have the filter in the test socket without sky tv plugged into the line and thats all i have on my line is the filter and the adsl grey cable coming from the filter 2 the livebox (brick) lol. I love the new router from sky alot smaller then the BIG livebox lol.

I will post the new line stats 2moz when i switch to sky.

Thanks

tom

Well i just lost my service with orange plugged in the sky router and now im getting this?

ADSL Link Downstream Upstream
Connection Speed 4093 kbps 605 kbps
Line Attenuation 42.0db 24.8db
Noise Margin 9.2db 16.5db

"Frying pan ... fire" springs to mind.

Seriously, you may have to wait a few days for the system to train itself.

EDIT: What is the ADSL Mode it is now using? Is it still ADSL2+?

Edited by XRaySpeX (Thu 13-Jan-11 12:42:02)

I think that is normal for the first day or so on Sky. They start at 4Mbps and assess the line. Don't mess, and with luck things will improve tomorrow or the day after.