Lift and shift No internet

Yesterday i had a lift and shift done and was called by the engineer to see if all was ok now
turned on router and got a sync but masses of errors came right in
So called isp to say it was worse and we bothed found the line noise was bad and he could hardly hear me.
Bt blamed it on a port mismatch
so they did something again, then they called to ask if it was ok now.
Turned the router on and got a great sync and no errors and Snr was great
only thing now is i cant log on to the internet
Isp said it could be a stale session and to power off for 15mins
Did this and still no internet
It has been over 24 hours and router shows very very very low errors and all corrected
but still cant get an internet connection
Have been told another engineer has to come to the house again

Any one got any ideas what could be wrong

Any one got any ideas what could be wrong

configuration problem perhaps - can you log in with the bt_test@startup_domain log in ?

just tried and nope
will not log in with that
with my loging details i get this LCP is allowed to come up.
with the one you said i get this LCP is down
my router will not login even with a master login in that enta gave me
Can see my sync on adsl but no IP given to me
This all came to light as soon as they did the first lift and shift

my router will not login even with a master login in that enta gave me

what was that ?

i forget but it was a login they gave me to try that should work

my router stats with my details and the bt one u gave me

ADSL Port
MAC Address 00:18:4D:5F:5F:C5
IP Address ---
Network Type PPPoA
IP Subnet Mask ---
Gateway IP Address ---
Domain Name Server ---


Modem
ADSL Firmware Version A2pB022c.d20e
Modem Status Connected
DownStream Connection Speed 3927 kbps
UpStream Connection Speed 888 kbps
VPI 0
VCI 38

Connection Time 00:00:00
Connecting to Server Disconnect
Negotiation LCP down.
Authentication ---
Getting IP Addresses ---
Getting Network Mask ---

bt_test_user@startup_domain perhaps ?

looking like a config problem at BT end

yup that's the one and blank password

bt_test_user@startup_domain

Edited by deleted (Wed 09-Feb-11 20:48:13)

In reply to a post by iwish:

yup that's the one and blank password

bt_test_user@startup_domain

Crikey they cant seem to get yours or mine connection sorted.
I was suppose to have FTTC this morning. Engineer came 7.30am and completed the install. Then he ran in to problems and i was told that the exchange has not configured for the new FTTC cab. So my ADSL2+ got put back.
Now i have to wait untill 23 Feb to get this soughted. And guess what as from this morning my ADSL2 is now starting to reboot with high upstream errors. I reckon they gave me your lift and shift cable.

What luck?

All fixed finally
Well all is well and can i just say for a 50db line this is what i sync at
downstream
Noise Margin: 5.9 dB
Connection Rate: 5362 Kbps
Line Attenuation: 52.0 dB
Power: 0.0 dBm

upstream
Noise Margin: 5.7 dB
Connection Rate: 840 Kbps
Line Attenuation: 31.9 dB
Power: 12.9 dBm
Max Rate: 844 Kbps

In reply to a post by iwish:

All fixed finally
Well all is well and can i just say for a 50db line this is what i sync at
downstream
Noise Margin: 5.9 dB
Connection Rate: 5362 Kbps
Line Attenuation: 52.0 dB
Power: 0.0 dBm

upstream
Noise Margin: 5.7 dB
Connection Rate: 840 Kbps
Line Attenuation: 31.9 dB
Power: 12.9 dBm
Max Rate: 844 Kbps

Thats great news that your connection is finally fixed.
Hopefully i will get the engineer that fixed yours

Best of luck to you
My problem was high resistance fault mixed with them sticking me back onto adsl 1 kit
mmmmmm
But as said any one can make a mistake and am just glad its all sorted

Well after hours of trouble free internet we get a call at 8:30am from an engineer to tell us he has fixed our broadband
Em that was done yesterday i tell him
Him, no i just fixed it then end of call
Go have a look and its worse than ever and once again i have no PPPo session
What the hell are BT playing at
so call isp and they are confused and arrange a BT engineer visit who never turns up

Who do i call to find out what the hell they are playing at and why they keep messing with my mind and line

They have ballsed up your lift and shift. Now that engineers have to use a half-arsed on line system to convert the numbers the CP read you to exchange mapping (understandable for most folk) mistakes can happen. The guys you have to ring is your broadband service provider (yet again.)

They did a similar thing when i migrated from my old isp, ended up with no phone or bb for 5days, they had connected my new isp to un-connected faulty pair,because the mapping database hadn't been updated,lol

Second engineer has not bothered to appear
BT customer care is A+
I am not happy
I think this has just hit my last nerve

Just to update this post
All faults have now been fixed and we have the best speed we have ever seen on our line
Yesterday we had this
Noise Margin: 6.4 dB
Connection Rate: 5517 Kbps
Line Attenuation: 51.5 dB
Power: 0.0 dBm
Max Rate: 6632 Kbps
and just now the sync dropped and came back at this
Noise Margin: 6.0 dB
Connection Rate: 5733 Kbps
Line Attenuation: 51.5 dB
Power: 0.0 dBm
Max Rate: 6792 Kbps

looking really good for a long line

In reply to a post by iwish:

Just to update this post
All faults have now been fixed and we have the best speed we have ever seen on our line
Yesterday we had this
Noise Margin: 6.4 dB
Connection Rate: 5517 Kbps
Line Attenuation: 51.5 dB
Power: 0.0 dBm
Max Rate: 6632 Kbps
and just now the sync dropped and came back at this
Noise Margin: 6.0 dB
Connection Rate: 5733 Kbps
Line Attenuation: 51.5 dB
Power: 0.0 dBm
Max Rate: 6792 Kbps

looking really good for a long line

Whats the error rate looking like.
Quite interested as my fault has returned.

about 80 every 24 hours