Let's have a PUBLIC ENQUIRY

A large proportion of the hundreds of thousands of complaints about Broadband are down to the deviousl underhand operating practices of BT. They deliberately avoid accepting responsibility for anything and have set up a network within which to �pass the buck� when trouble looms.
Openreach will say the fault is not due to them & BT Wholesale say the same. If you didn�t know better you could think they were separate companies. Take a look at the terms & conditions to which ISP�s have to sign up. They are much like those you agree to when you rent a telephone line. They guarantee nothing, they promise nothing and confirm in advance that you cannot claim otherwise.
BT have a network of copper lines to the home the ONLY specification for which is for VOICE calls. They have deliberately never issued a specification for ADSL. This means that Openreach can legitimately say your line is �up to specification� even when they know it�s useless for ADSL. They pass the fault back to to BT who blame Openreach when BT issued the spec� in the first place. They employ hundreds of lawyers to manage this state of affairs deigned to harvest the greatest revenue for the least expenditure AT THE EXPENSE of the customer.
What is required is a PUBLIC ENQUIRY into BT�s Operating Practices and Culture. The small print they know hardly anyone ever reads, the restrictive contracts with �an offer you can�t refuse� if you try to cancel. Then you read it carefully and wish you had refused! It is a ridiculous state of affairs when a national resource is in the hands of an unscrupulous and fundamentally dishonest company who have no conscience and no sense of public responsibility and accountability.
Thinkbroadband is ideally placed to organise support for a Public Enquiry for which support would be immense. I rather suspect they don�t have the stomach for it.
I am registered on thinkbroadband but am posting anonymously as I know from experience how BT operates.
M.E Hasard.

nah, you need a Royal Commission

waT?

Yawn

Excellent post. It's a dreary and damp Monday morning, I've got a stiff neck and I needed a good laugh. Keep it up. Maybe your next post could accuse energy companies of stifling investment in fusion power generation.

Edited by Andrue (Mon 26-Sep-11 07:32:41)

In reply to a post by Anonymous:

I am registered on thinkbroadband but am posting anonymously as I know from experience how BT operates.
M.E Hasard.

Really?

Start a petition.

Let�s start the revolution! Is that church the bell I can here!..

In reply to a post by Anonymous:

I am registered on thinkbroadband but am posting anonymously as I know from experience how BT operates.
M.E Hasard.

Sad to learn that you feel unable to use your TBB username (I presume your sign off name is false!!).
What bad experience have you had with BT to make you feel that way?

...and while we're at it, let's bring back hanging too !