TalkTalk LLU to Sky LLU

Hi all
My parents are thinking of switching to Sky from TT and I was concerned because I know how difficult it can be to switch between LLU providers. My mum said she had spoken to Sky and they told her it would cost just £10 for a new line from Sky, she could keep her number and the switch would be simple.
I'm concerned this may have just been sales talk, is it really a lot easier to switch LLU providers now? I know it's been a nightmare in the past.
Thanks

The new line will have to be activated before they will order broadband, so there will be 10 days or so without broadband.

In reply to a post by BatBoy:

The new line will have to be activated before they will order broadband, so there will be 10 days or so without broadband.

I'm assuming the process has been made easier now then?
So there's no need to go back to BT?
And she can keep her number?
Do you know if there are likely to be any disconnection fees from TT?

You can order directly through sky, so no need to go back to BT. In fact, you can't order sky BB unless the phone is with sky.

If sky say she can keep the number, then she can.

Dunno about TT, sorry.

Thanks for the info BatBoy.
Does anyone know if there will be any cease charges from TT, cant find anything on their website

In fact, you can't order sky BB unless the phone is with sky.

Is this correct ? I have worked on plenty of lines where the voice is through someone else, and the BB is with Sky ?

In reply to a post by steadyeddie:

Thanks for the info BatBoy.
Does anyone know if there will be any cease charges from TT, cant find anything on their website

Not that i know of you should be good to go if you're out of contract

In reply to a post by Zarjaz:

In fact, you can't order sky BB unless the phone is with sky.

Is this correct ? I have worked on plenty of lines where the voice is through someone else, and the BB is with Sky ?

They now only do MPF i think they stopped SMPF sometime last year

I think it was 1st September this year.

Ohh was it that recently

my bad.

?
I wasn't aware it isn't possible to migrate the phone from LLU to LLU. (MPF >> MPF). In fact I would have thought it simpler than WLR to LLU.

So it should be possible to do a combined move just as though they were migrating from any other connection.

Started doing full LLU before then, but people had a choice.

As of 1st Sept 2011, you order broadband you have to order a phone service, and will be full LLU

When i went fro Talktalk full LLU to Sky, when the line went back to BT, i was without broadband for 11days

Unfortunately when starting a new Sky telephone & broadband connection, there is often a delay in getting the broadband connected at the same time.

Whilst physically it is possible to connect both the telephone & broadband at the same time, often the broadband cannot be ordered at the same time. This must be ordered separately once the telephone line has been connected.

10 days is the 'normal' turn around period, but this is dependant on getting a suitable appointment time with BTO who will do the work. Last December a friend ordered her telephone & broadband from Sky. The first available appointment date was the end of January. This was put down to the weather conditions and pre-booked holidays.

As for taking your telephone number with you, this should always be the case. Many LLU providers have made things difficult though. should you get any provider who cannot bring your old number with you, put it in writing to both your old provider and the new provider that this is what you wish to do. If they then refuse, they are breaking Ofcom's rules.

If the line went back to BT, then that was before the days of Sky full LLU being the standard, so is not that applicable.