cease fee llu migration to fttc

Hi, migrating from MPF to FTTC. Current provider says you can't migrate from MPF and wants to charge me for ceasing my service. Are they pulling a fast one?

While a MAC migration is not possible, Openreach should not raise the cease charges if a best practice migration takes place.

In this case the gaining provider would place a linked order for phone and broadband on the line.

Which ISP are you wishing to leave? Did you sign up to them from scratch, or migrate in to them?

Edited by RobertoS (Wed 21-Nov-12 09:22:07)

Only option with current provider is to apply for mac online or cease, again online once order accepted by new provider for a fee since I'm "ending the bundled service, not actually migrating ".
Charge between £25 - £33

Uno/Xilo, migrated to them originally on btw then transferred to their TTB product.

That is because the move off of full LLU can be driven totally by the new provider. The wholesale systems in the background should notify the provider.

e.g. I move off of TalkTalk LLU to Sky LLU (phone and BB), just phoned and ordered with Sky, then the letters arrived from TalkTalk and a retention call

You new provider should be advising you of the course of action to take, remember they are gaining your business.

Actually new provider have provided regular updates etc.. I just raised a ticket with xilo giving my 30 days notice as required and thought that was enough but they say I have to cease their service once order with new provider is accepted. Only way to do that is online where the fee is mentioned and as xilo say "the new provider ceases our service when you shift over to the new provider so the cease always applies".
Maybe I should have said nothing to xilo.

In reply to a post by liitleweed:

... again online once order accepted by new provider for a fee since I'm "ending the bundled service, not actually migrating ".

Uh?

I'm afraid I don't understand what you are saying there.

Are you leaving Xilo/uno completely, or upgrading to non-TalkTalk FTTC with them, or what?

Have you phoned them up, or are you just looking at a web form that might not be fit for purpose?

In reply to a post by liitleweed:

Actually new provider have provided regular updates etc.. I just raised a ticket with xilo giving my 30 days notice as required and thought that was enough but they say I have to cease their service once order with new provider is accepted. Only way to do that is online where the fee is mentioned and as xilo say "the new provider ceases our service when you shift over to the new provider so the cease always applies".
Maybe I should have said nothing to xilo.

Hmmmm. I think I've seen something about this before. I'll look around, in a bit.

It may be the case that the Xilo raise the fee themselves independent of what Openreach/BT Wholesale charge

It is normal to double check with old provider once the new one is up and running to check they have ceased billing, i.e. have been notified that you have left. The layer cake of wholesale may mean that some providers don't get notified always.

Sorry, I was quoting the answer to a query which I didn't post here. I had asked why they wanted me to cease ther service when I was migrating to another provider (from xilo/uno MPF to Plusnet FTTC c/w voice) - the answer was I would be "ending the bundled service, not actually migrating ".
Hope that makes more sense.

Looks to be the case. Was just wanting to "do the right thing" by xilo/uno since they've been very good. Just this "cease" fee for something which they won't actually be charged for themselves irks.

What I'm really bleating about is whether Xilo claim this cease fee is a recharge from Openreach in which case I'm dubious or if it's just Xilo charging just because they can, in which case it's my own fault for not checking the small print.

I wonder if it is a TT Business charge passed on, not an Openreach one (via C & W).
_{Edit - underlying CP corrected.}

Edited by RobertoS (Wed 21-Nov-12 11:24:20)

It's a Talk Talk Business product I'm on not C&W but just have to wait and see. Will have something to say if Xilo claim they are just passing on Openreach fee. As far as I can see that shouldn't be the case but as mentioned earlier if they are just charging for "admin" purposes then so be it.

In reply to a post by liitleweed:

It's a Talk Talk Business product I'm on not C&W but just have to wait and see.

Yes, sorry, I remember you said it earlier. I've corrected my post.

This is a MPF cease, so that service physically ceases and is a charge.

TTB charge for the cease - we charge you and that has always been how the MPF cease has been charged.

Matt

In reply to a post by liitleweed:

Maybe I should have said nothing to xilo.

For MPF, it would have happened regardless because the service ceases. It's good you told us early so the notice applies from then, instead of when we're told by the gaining CP.

Matt

So is that an Openreach charge Matt, or a TTB one?

Openreach should not be charging, but if TTB do in any case then that explains it.

Edited by RobertoS (Wed 21-Nov-12 18:59:07)

It's a TTB circuit, so I can't tell you what Openreach may bill them.. but it's a charge they raise when a service ends regardless of how it ended.

We charge it accordingly and the rate differs within 12 months or outside of 12 months - and we bill exactly as we're charged.

Matt

Edited by uno (Wed 21-Nov-12 19:01:17)

Sounds like a warning we will have to give to people thinking of a TTB connection then . (Not your fault, I know).

On a retail TalkTalk full LLU I don't recall any charges when migrating it to a Sky full LLU line, though Sky charged a little more than the standard migration fee on the in bound side.

So it's not a BTW cease fee but a TTB cease fee even though most reasonable people would see I'm migrating between ISPs. Oh well, will know better next time.

Edited by deleted (Thu 22-Nov-12 09:59:11)

It might not be a TBB charge. It depends whether uno are using the TBB backhaul or just the TBB DSLAM with some other backhaul. It could be part TBB and part other backhaul, or either.

Not that it really matters. There's a charge, and we need to warn people in future to check their T & Cs for it when signing up to this or similar services.