O2 Broadband

Hi,

I'm signed up to 4mbit broadband and am getting these results:

My Results

Is there anything I can do?

Thanks for any help you can give me,

Leon

What are the connection stats from the router?

Hi Andrew, thanks so much for replying, Could you please let me know how to obtain this information? I need to log into my router? Its a Billion BiPAC 7800N ADSL PPPoA 0/38

Thanks,

Leon

Edited by deleted (Sat 15-Dec-12 15:36:30)

DSP Firmware Version A2pB025f.d22k
DMT Status No Defect
Operational Mode G.DMT
Upstream 288
Downstream 576
SNR Margin(Upstream) 25.0
SNR Margin(Downstream) 26.8
Line Attenuation(Upstream) 29.0
Line Attenuation(Downstream) 58.0

That looks like the ISP has put you onto a fixed speed half Meg service.

Do o2 offer their full LLU range at your exchange, or is this O2 Access product?

The estimate fromhttp://www.coolwebhome.co.uk/calc/calculator.php is
Normal speed range at 58dB attenuation is 1850Kbps to 3000Kbps

Given your very good noise margin, if the ISP allow the connection to run at higher speeds there is no reason to suspect that a 3 Meg connection, and maybe 4 Meg is possible.

Thanks so much for replying, it is O2 access as I believe ! I tried to get LLU a while ago but the exchange could not do it. If I ring up o2 and talk tot them and tell them to take me off the 1/2 a meg service would this help?

O2 customer services will not help you unless you have the O2 supplied modem/router connected.

Have you tried that?

Just talked with them :

- I am on the O2 access package
- The maximum I can get is 2 mbit because of the line/distance from exchange
- getting 0.6.mb d/l
- Package is 8mbit maximum
- Cant do LLU on my exchange
- Sending new microfilters

:/ They say its just to do where I am located

Can't see a different router helping in this case

I am lost, you say 0.6 Mbps download, but posted 576 as the connection speed earlier. Has something changed?

Sending new microfilters, as much use as sending you a bag of Maltesers, the noise margins you posted indicate that is not the issue, and that O2 has probably just ordered a 0.5 Meg service.

If you were really on the up to 8 Mbps Max service one would be expected to be see 3 to 4 Meg for your line, and an upstream of 448 Kbps.

How long have you been with O2?

A few years at least. The posts seem to imply O2 might be lying to me. I think I might change ISPs and see what happens

Have a look at Plusnet, on or after Wednesday 19 December. New packages that should leave O2 Access even colder than it always has been .

It sounds like yours is a Market 1 exchange? That's a pain, but see what you think.

I'll just put my vote in there for the Post Office http://www.postoffice.co.uk/home-phone-broadband-extra

As long as you already have your line in then they seem to do the job nicely! Only issue for me is because of the aggressive roll out of BT infinity in surrounding areas I had to wait ages for a line to be put in. Other than that my 2 phone calls to Post Office technical support always ended up in getting what I needed.

For example, the router they supplied was cheap and nasty zyxel which according to other posts here didn't cope on long lines, I rung explained this, also lied and said I tried another router and a few moments on hold later they sent me a nice shiny Technicolor (Thompson) one which has worked a treat ever since.

The reason I went with Post Office was price and unlimited use.

i second RobertoS suggestion and to switch to plus net there support is second to none i switched to their FTTC a few month ago and i cant fault the service one bit, they even advised me to wait till feb to upgrade to their unlimited package so i would not lose my sign up promotion for 3 months at a fiver not many ISPS would do that nice Yorkshire call centres too no over seas rubbish ya get with most

Ash