How long have you been with O2?

A few years at least. The posts seem to imply O2 might be lying to me. I think I might change ISPs and see what happens

Have a look at Plusnet, on or after Wednesday 19 December. New packages that should leave O2 Access even colder than it always has been .

It sounds like yours is a Market 1 exchange? That's a pain, but see what you think.

I'll just put my vote in there for the Post Office http://www.postoffice.co.uk/home-phone-broadband-extra

As long as you already have your line in then they seem to do the job nicely! Only issue for me is because of the aggressive roll out of BT infinity in surrounding areas I had to wait ages for a line to be put in. Other than that my 2 phone calls to Post Office technical support always ended up in getting what I needed.

For example, the router they supplied was cheap and nasty zyxel which according to other posts here didn't cope on long lines, I rung explained this, also lied and said I tried another router and a few moments on hold later they sent me a nice shiny Technicolor (Thompson) one which has worked a treat ever since.

The reason I went with Post Office was price and unlimited use.

i second RobertoS suggestion and to switch to plus net there support is second to none i switched to their FTTC a few month ago and i cant fault the service one bit, they even advised me to wait till feb to upgrade to their unlimited package so i would not lose my sign up promotion for 3 months at a fiver not many ISPS would do that nice Yorkshire call centres too no over seas rubbish ya get with most

Ash