Please help me prove Virgin are to blame....

Hi all,

I have an NBA.TV streaming subscription and I am experiencing terrible performance.

As you can imagine, NBA are blaming my ISP and my ISP blame NBA.

Can you please take 30 seconds from your day to help me prove on of them wrong?

Please run the NeuLion (NBA) speedtest below and post your results (and your ISP name). Please also post your normal Speedtest.net results so I can put your results in context.

http://speed.neulion.com:1855/nlspeedtest/

FYI: I have 60Mb Virgin cable and receive 1.14Mbps down and 1.33Mbps up from NeuLion (Speedtest.net result I get 29.86 down/3.34 up).

THANK YOU SO MUCH FOR HELPING.

James.

60meg Virgin
Results = 5.82Mbps down - 2.69Mbps Upload

Good luck

Plusnet 78MB
Nba 11.32 Mbs down 8.17 up
Speedtest 66.30 Mbs down 16.61 up


Jon

There is something very odd about that speed test, especially if you then go to one of the offered alternatives at the bottom of the result. I think it is an invalid tester.

What does a normal speedtest.net give you, if you just enter www.speedtest.net in the URL?

Ummm!

I see little point in running here a speedtester that is based in the US.

Which ISP are you with?

Edited by RobertoS (Mon 25-Mar-13 22:00:08)

Unless nba.tv is in the US too

Hi RobertoS,

Why do you think it's odd? It's based in Boston, MA if that's what you mean? The links at the bottom take you to other US based access points.

Here are my "normal" results (poor considering my '60Mb' connection!)

[IMG]http://www.speedtest.net/result/2599787715.png[/IMG]

Cheers

Bingo

Cowes is hardly renowned as the data centre in the uk.

What speeds on other UK tests?

Yes, I discovered that after posting.

Sorry.

Also pants:

NamesCo London: http://www.speedtest.net/result/2599819062.png

VodaFone Newbury: http://www.speedtest.net/result/2599821123.png

Just checked "my.virginmedia.com" and I'm actually on 100Mb lol.

Thanks

Thank you

Plusnet ADSL2+ (sync=13.5Mbps down, 1.2Mbps up)

Neulion East at 22:15 - 7.51 Mbps Down, 0.87 Mbps Up
Neulion North at 22:20 - 0.72 Mbps Down, 0.99 Mbps Up (!)
Neulion South at 22:20 - 7.73 Mbps Down, Won't run upstream.
Neulion West at 22:25 - 2.50 Mbps Down, 0.54 MbpsUp

Speedtest.net London at 22:15 - 11.53 Mbps Down, 0.99 Mbps Up

Edit:
I just tried the following extras on speedtest.net:
Speedtest.net New York at 22:40 - 11.12 Mbps Down, 0.88 Mbps Up
Speedtest.net Boston MA at 22:40 - 9.43 Mbps Down, 0.97 Mbps Up (very jittery)

Edited by deleted (Mon 25-Mar-13 22:43:14)

In reply to a post by JRA:

http://speed.neulion.com:1855/nlspeedtest/

FYI: I have 60Mb Virgin cable and receive 1.14Mbps down and 1.33Mbps up from NeuLion (Speedtest.net result I get 29.86 down/3.34 up).

I have BT Infinity 2 - 45meg download sync and 8meg upload sync. TBB speedtester shows 45meg/7.8meg.

Neulion East shows: 3.87meg download & 7.67meg upload
Neulion West shows: 3.11meg download & 5.48meg upload

This is pretty normal for the US links - my sister lives in the US, and has 50meg cable (Time Warner) and when I try the UK based speed tests I get similar speeds (3.5meg or so) but the local speed test sites give 40 to 50 meg.

Perhaps NBA.TV if selling to UK customers need a UK server.

And www.thinkbroadband.com/speedtest.html

In reply to a post by jchamier:

Perhaps NBA.TV if selling to UK customers need a UK server.

Somewhere along my investigative path I picked up it seems to be on Akamai.

I don't believe it is your ISP but the transatlantic link.

Neulion gives me 10.80 Down and 11.88 up.

Speedtest.net using a UK server gives me 59.xx down and 19.xx up.

Chosing various NE US servers on speedtest.net gives me anything from about 15 to 40 Mbps down

In reply to a post by JRA:

...It's based in Boston, MA if that's what you mean?

Is that its final 'exit point' from the US for European feeds?

A Windows 'tracert' suggests that the output may originate from Atlanta (that's where I lose the routing) which, when I saw 'NBA.com is part of Turner Sports Digital, part of the Turner Sports & Entertainment Digital Network', seems plausible (and there was me thinking that the NBA was still operating out of New York, NY).

$ tracert nba.com

Tracing route to nba.com [157.166.255.11]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.118.1
  2     8 ms     8 ms     8 ms  lo0-central10.pcl-ag05.plus.net [195.166.128.186]
...
 10    93 ms    93 ms    93 ms  ae-41-41.ebr1.NewYork1.Level3.net [4.69.137.66]
...
 14    93 ms    93 ms    93 ms  ae-11-51.car1.Atlanta1.Level3.net [4.69.150.3]
 15     *        *        *     Request timed out.

$ tracert nba.tv
Tracing route to nba.tv [157.166.255.11]
over a maximum of 30 hops:
  1     1 ms    <1 ms    <1 ms  192.168.118.1
  2     9 ms     8 ms     8 ms  lo0-central10.pcl-ag05.plus.net [195.166.128.186]
...
 10    93 ms    92 ms    92 ms  ae-41-41.ebr1.NewYork1.Level3.net [4.69.137.66]
...
 14    97 ms    95 ms    99 ms  ae-11-51.car1.Atlanta1.Level3.net [4.69.150.3]
 15     *        *        *     Request timed out.

I've been watching courtside view supplied from 157.166.255.246, which also appears to originate from Atlanta, GA.

$ tracert 157.166.255.246

Tracing route to 157.166.255.246 over a maximum of 30 hops

  1     1 ms     1 ms    <1 ms  192.168.118.1
  2     8 ms     7 ms     7 ms  lo0-central10.pcl-ag05.plus.net [195.166.128.186]
...
  9    93 ms    93 ms    92 ms  ae-41-41.ebr1.NewYork1.Level3.net [4.69.137.66]
...
 13    93 ms    93 ms    93 ms  ae-11-51.car1.Atlanta1.Level3.net [4.69.150.3]
 14     *        *     ^C

SpeedtestNet to NewL�we;
East - Down 4.46Mb/s Up 8.74Mb/s
West - Down 3.42Mb/s Up 6.52Mb/s
North - Down 4.21Mb/s Up 9.21Mb/s
South - Down 4.03Mb/s Up FAILED!

The download speeds were 'jittery' @ approximately 10:00 UK. Bearing in mind the time zones involved, it would probably be more realistic to check the download performance between 00:00-05:00 UK.

Based on the above performance, I won't be subscribing anytime soon!

Curiosity: Do you have a League Pass or a Team Pass (not currently available)?

Plusnet

If this is only a recent problem couldn't the recent congestion caused by massive DDoS attacks be the problem?:
http://www.bbc.co.uk/news/technology-21954636